Category (Intelligence): Workplace Collaboration Applications & Platforms

A year-in-review summary of the enterprise calling market from an analyst, vendor, and enterprise perspective. Cloud Calling continues to grow, but it has a long way to catch up to On-Premises Calling’s huge installed base. Futurum Intelligence estimates more On-Premises licenses went offline over the last few years (we can see this evidence in maintenance contracts) than new On-Premises licenses came online (we can see this evidence in vendor shipping reports). But even so, in 2021, new On-Premises license sales remained stronger than Cloud Calling. In fact, new On-Premises Calling licenses outsold Cloud Calling licenses by an estimated 50%. However, from an installed base perspective, Cloud Calling is growing, and On-Premises is in decline. This state of the market report covers highlights of 2021 market data, end user sentiment and intentions, and our insights and analysis of the current state of the enterprise calling market.