Author: Sherril Hanson

Average CX quality of banks improves from 2020; NAB and Suncorp leapfrog into the “good” category
A new strategic alliance will combine over 20-year of service experience and an award-winning no-code workflow automation platform to enable more businesses around the globe to scale and grow.
Company noted for Customer Experience capabilities and services in Digital Operations, AI/Analytics, Work from Home, Social Media CX
With Embedded Listener, Program Accelerator, and updates to the platform’s AI- and ML-powered Insights features, GetFeedback users will create and close feedback loops faster and in new areas of the customer journey
Vonage Communications Platform (VCP) Service Revenues Grew 25% Year over Year
Airship’s survey of more than 9,000 consumers exposes key shifts in consumer behavior with regional and generational differences spotlighting retail’s future

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