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Author: Sherril Hanson

Sherril Hanson

Braze Announces Closing of Initial Public Offering

Sherril Hanson

Vodafone NZ to roll out Amazon Connect in contact centres to further improve customer experience

Developments in the new, easy-to-use digital platform will drive operational efficiencies and enable innovative new services.
Sherril Hanson

InMoment Wins 2021 Best CX Partner (Technology or Advisory)

This is the fourth consecutive year that InMoment clients have been awarded Best CX Transformation, showcasing the impact of InMoment’s partnership approach
Sherril Hanson

Customer Relationship Management in Travel & Hospitality

Sherril Hanson

The Spotler Group Acquires Highly Rated UK B2C Vendor Pure360

Today, Spotler Group announced the acquisition of UK-based Purepromoter Limited (trading as Pure360), a leading B2C marketing platform, extending its ability to offer powerful omnichannel marketing automation software in the B2C and e-commerce markets.
Sherril Hanson

Aircall Named One of the Fastest-Growing Companies in North America on the 2021 Deloitte Technology Fast 500™

Sherril Hanson

Ada Announces Rebrand and Launches Suite of New Product Features to Support Global Expansion

Latest CX Partnership Integration Enhances Brand Interactions, Builds on Company Momentum
Sherril Hanson

Khoros Celebrates 20 Years of Digital Customer Engagement

The digital customer engagement company reflects on two decades of innovation, growth, and leadership
Sherril Hanson

Furniture Retailer Lovesac joins BlueConic at Adweek Commerce Week to discuss effectively using first-party data for cross-channel engagement

Learn more about the retailer’s journey to create a single customer view that serves a diverse set of stakeholders across the organization
Sherril Hanson

IntelePeer Launches Atmosphere Marketplace Offering Low-Code and No-Code Communication Apps – An Industry First

Marketplace simplifies the rapid deployment of communication solutions; eliminates the need for developers to build from scratch
Sherril Hanson

Energage Augments Employer Branding with Powerful Storytelling to Help Users Attract Employees and Customers

Enables customers to use employee feedback to tell a story
Sherril Hanson

Gartner Survey Shows 64% of Customer Service and Support Leaders Will Focus on Business Growth in 2022

New Gartner Research Provides Insight Into Customer Service and Support Priorities for 2022
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