Author: Sherril Hanson

Customer Data Platform’s seamless integration with Genesys Customer Experience Platform empowers agents with real-time customer insights

Empowering research-focused organizations around the globe to discover, research and innovate

Jonathan Collins Succeeding Richard Hanks as Executive Vice President & Chief Financial Officer

Combining the science of purpose and organization network analysis, Imperative for the first time makes it possible for executives to add true ‘HR Health Metrics’ to their corporate dashboards that provide active feedback and drive employee retention, engagement and productivity.

Gartner Unveils Top Predictions for Customer Service and Support Leaders in 2022 and Beyond

Company extends its market leadership with journey analytics and conversational AI for marketing and sales, transforming customer and employee experiences across the enterprise

ConnectWise partners to benefit from advanced customer experience analytics as part of company’s leading portfolio

McCaslin brings a proven track record building and leading global SaaS technology teams, defining best-in-class technology strategies and driving fast-paced innovation

Deal Accelerates 8×8 XCaaS Innovation and Global Enterprise Momentum for Integrated Cloud Communications and Contact Center Solution

Integration of NEC’s Unified Communications and Contact Center as a Service (UCaaS & CCaaS) into one seamless cloud solution – merging User Experience (UX) efficiency with Customer Experience (CX) enablement