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Author: Sherril Hanson

Sherril Hanson

Five9 Wins Fourth Consecutive Aragon Research Innovation Award for Intelligent Contact Centers

Sherril Hanson

WeSpire Taps Brandon Young as Chief Marketing Officer

Tech marketing, sales and operations veteran joins leading ESG employee experience solution to accelerate global growth
Sherril Hanson

KUIU Selects Amperity CDP to Bring Real-Time Data Insight to New Customer Acquisition Strategies

Direct-to-consumer hunting gear and apparel company enhances personalization, segmentation and analytics for both first-time and repeat customers
Sherril Hanson

Spanish Grocer Consum Wins the Ultimate Marketing Strategy Award at the 2021 Algonomy Customer Excellence Awards

The award recognises Consum’s exceptional work in leveraging AI to provide contextually relevant customer experiences across touchpoints.
Sherril Hanson

Edify Showcases Cloud-Native CCaaS solution, Huddle CX, With New Machine Learning-Powered Real-Time Live Transcription and Translation in 100+ Languages at CCW Vegas

There’s more: Edify teams up with Google for a speaking session on Optimizing Your CX and EX for a New Generation of Workers and Buyers
Sherril Hanson

TPG Launches Anna™, the AI Engine That Powers TPG’s Customer Experience Platform, for Insight Into Customer Interactions, Sentiment, and Agent Effectiveness

The Anna™ AI technology is built from 25-years of customer interaction insight that replaces outdated speech analytics products.
Sherril Hanson

mParticle Announces Appointment of Reshma Saujani to Board of Directors

Saujani’s addition bolsters mParticle’s position as a leader in developer-oriented customer data infrastructure.
Sherril Hanson

Forsta Announces 2021 AIR Award Winners, Recognizing Achievement in Insight and Research

Global awards program celebrates excellence and innovation in the global Market Research and Insights industry
Sherril Hanson

Salesforce Drives Reforestation Across Canada in Partnership with One Tree Planted

As part of its 100 million tree goal, Salesforce will grow and conserve 500,000 trees in the wildfire-ravaged Fraser Plateau in British Columbia, helping accelerate reforestation efforts and mitigate the impacts of climate change
Sherril Hanson

As the Chaos of the Great Resignation Continues, How Can Employers Find Clarity — and a Path Forward?

New study finds nearly half of workers unfulfilled; expect competitive pay and meaningful connection with organizational values
Sherril Hanson

DiRx Partners with Glassbox to Advance Digital Healthcare Solutions

DiRx adopts Glassbox’s solutions to enable frictionless pharmacy-to-patient digital journeys
Sherril Hanson

New Harvard Business Review Analytic Services Report Outlines Key Challenges in Customer Engagement and Experience Management

Verint Customers Embrace an Array of AI-Powered Technologies to Meet Customer Demands and Ramp Up Digital Agility at Scale in the Post-Pandemic Era
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