Author: Sherril Hanson

Annual guide offers insights into three essential areas including consumer data, measurement, and long-term loyalty.
Company surpasses $100 million in ARR, demonstrating strong momentum
Independent consulting study reveals benefits of Tealium’s CDP, including real-time data personalization, resulting in profits of more than $1.2 million over three years of implementation
New Data Shows Widespread Lack of Managerial Support and Career Guidance for Employees in Gen X Demographic and Above
Evive’s annual employee journey reveals discrepancies between employees and employers in perception vs. reality about workplace communications, benefits, career development and recognition.
Advanced CX Solutions Bring Flexibility and Scalability to Improve Customer Retention, Increase Revenue and Drive Cost Efficiencies.
Avaya ranks ahead of Cisco, Five9, 8×8, RingCentral, among others
Newly Minted Unicorn Leverages Customer Data to Drive Hyperscale Growth
Survey of ActiveCampaign customers reveals those focused on customer experience automation (CXA) expected to significantly outgrow businesses leveraging legacy automation tools
The enhanced Alida TXM platform optimizes customer, employee, product, and brand experiences
Study finds that many companies aren’t delivering the excellent customer experiences they think they are — potentially costing them loyalty and revenue

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