Digital Transformation, Pandemic-Fueled Business Model Shifts, Greater Focus on Employee Experience, and the Rise of Personalized Customer Engagement Are Driving Rapid Change in the CX Vendor and Service Provider Landscape
Consumer Expectations Are Fueling the Next Generation of Chatbots that Are More Intelligent, Personalized and Supremely Effective in Working as Directed
External survey of 4,000+ full-time remote, in-office, and flex workers in eight markets reveals findings on collaboration, culture, communication, mental health, and management
First Duet in the contact center space enables enterprise customers to unbundle telephony and enjoy cloud-based flexibility, easier integrations and global scale with market leader Genesys
