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Author: Sherril Hanson

Sherril Hanson

Five9 Announces Brand Ambassador Partnership with Rising Star, Professional Golfer Max Homa

The three-time PGA Tour winner will represent the brand during professional golf events and special appearances to help Five9 build brand awareness and customer relationships.
Sherril Hanson

The Race Equ(al)ity Index Partners with Medallia to Help Companies Understand and Benchmark Racial Equity Efforts

The Race Equ(al)ity Index™️ will be powered by Medallia Experience Cloud, helping automate and accelerate efforts to improve racial equality in the technology industry
Sherril Hanson

WorkForce Software Defines the Future of Labor Forecasting and Employee Experience to Meet the Needs of a More Powerful Workforce

WorkForce Software delivers the latest release of its labor forecasting solution that harnesses the power of AI plus human intelligence, to power smarter decisions, support greater operational agility, and improve the employee experience for global organizations
Sherril Hanson

Zipline and Medallia Partner To Give Field Teams Immediate Access to Data Necessary to Provide The Best Customer Experiences

The integrated solution ensures that guest feedback and insights are operationalized by stores for continual benchmarking and improvement
Sherril Hanson

From Boomers to Gen Z, All Generations Agree a Negative Customer Experience is Worse Than A Bad Product

Survey results reveal similarities and differences in preferences across the generations at each stage of the customer journey
Sherril Hanson

Point of no return: 89% of consumers identify returns as priority for ecommerce retailers

81% of consumers would write off a retailer if they saw issues with return process
Sherril Hanson

Yext Becomes First Federated AI Search Integration in the Freshworks Marketplace

Sherril Hanson

Netcracker Extends Strategic Relationship With T-Mobile, America’s 5G Leader

T-Mobile Will Continue Using Netcracker Digital BSS and Hosted Managed Services for Its Wholesale, IoT and Industry-Leading MVNO Business
Sherril Hanson

Content Guru and FourNet Join Forces In New Partnership

Sherril Hanson

Formation Releases “Three-Step Offer” Capability

Leading Dynamic Offer Platform Expands Its Offer Library With 3-Step Offer
Sherril Hanson

Merkle’s Q4 2021 Digital Marketing Report Highlights Key Behavioral Shifts Driving Advertising Spend Across Channels

Increases in consumer travel and in-person shopping influence digital media spend allocations
Sherril Hanson

Talkdesk Appoints Tom Reilly to Board of Directors

Contact center industry disruptor gains transformational leader with deep expertise in driving execution of fast-growth companies
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