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Author: Sherril Hanson

Sherril Hanson

Körber to Leverage 3CLogic Voice Solution Globally

World market leader in pharma MES selects new cloud call center solution to optimize customer service operations worldwide with ServiceNow
Sherril Hanson

NICE Expands Partnership with Google, Adding CXone to the Chrome Enterprise Recommended Program

NICE announces CXone compatibility with the Chrome OS ecosystem
Sherril Hanson

Medallia Zingle Brings Real-Time Guest Engagement Platform to More Than 1,000 Hyatt Properties Globally

Hospitality leader Hyatt sets new standard for modern convenience and guest engagement with enhanced two-way messaging
Sherril Hanson

International kitchen provider Kvik selects Agillic and Tealium to optimise its customer journey

Sherril Hanson

eGain reports record revenue in second quarter of fiscal 2022, up 20% year over year, and raises revenue guidance for full fiscal year

Sherril Hanson

ISC-CX Becomes the Official Feedback Partner of Poke House

Europe’s largest poke bowl chain will utilize ISC-CX’s proprietary state-of-the-art measurement technologies and multi-lingual teams to bring their customer experience analysis to the next level
Sherril Hanson

LumApps to Expand its Employee Experience Platform with Acquisition of HeyAxel

The acquisition accelerates LumApps’ product and market vision of a personalized and smart Employee Experience Platform
Sherril Hanson

Salesforce Announces Timing of its Fourth Quarter and Full Year Fiscal 2022 Results Conference Call

Results to be released on March 1, 2022, after market close
Sherril Hanson

Alterna CX Welcomes Customer Experience Authority Don Peppers to its Advisory Board

Best-selling author, speaker, and global customer experience authority Don Peppers will advise Alterna CX on a variety of subjects related to making its high-tech customer experience analytics capabilities available to more companies around the world.
Sherril Hanson

Zoho Workplace Touts Consecutive Years of Exceptional Growth and Record Migrations from Competitor Suites

Amidst the ongoing migration from Google Workspace and Microsoft 365 due to pricing changes, Zoho achieves unprecedented growth for Workplace, its collaboration and communication platform
Sherril Hanson

Nextiva and Five9 Partnership Gains Momentum Driven by Strong Demand to Connect Customer Touch Points

Nextiva also named Breakthrough Partner of the Year by Five9 at annual CX Summit
Sherril Hanson

Momentive Files Investor Presentation Outlining Significant Opportunities for Accelerated Growth and Value Creation through Combination with Zendesk

Mails Letter to Stockholders Reiterating Recommendation to Vote “FOR” All Proposals Relating to Proposed Zendesk Transaction
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