Author: Sherril Hanson

Twilio Engage leapfrogs marketing automation with growth automation: combining Segment, the world’s #1 CDP, and Twilio’s digital channels in one platform to empower marketers to deliver hyper-personalization at greater speed and at B2C scale

Brands selling in Amazon’s U.S. store have grown their sales by almost 60% year over year for the 12-month period ending June 30, 2021. New tools, services, and benefits for brands include Amazon Brand Referral Bonus, Amazon Customer Engagement tool, A+ Story Cards, and the Customer Review Resolution tool

New Datasets Offer Unparalleled 360-Degree Consumer Views to Help Brands Activate their Contact Databases to Drive Online and Offline Segmentation and Predictive Models

Navistar partners with CallItOnce and Bright Pattern Contact Center to deploy digital customer support channels with a 100% remote workforce.

Josefine, Nuuday’s Virtual Assistant, launches as an AI-based voicebot capable of delivering dynamic, immediate and personalized experiences for customers. Solution composed with Avaya OneCloud™ CCaaS and Google Cloud™ Contact Center AI.

Genesys study reveals disconnect in what experiences consumers want — and what businesses deliver

Unified, cloud engagement hub harnesses holistic customer data, artificial intelligence and machine learning to drive end-to-end, winning experiences across the entire customer lifecycle