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Author: Marc F. Beattie

Marc F. Beattie

Market SpotCheck: Cloud & On-Premises Calling Statistics – CY Q1 2022

This quarterly SpotCheck tracks the enterprise calling market. Data covers units and revenues of Cloud Calling licenses and On-Premises IP Calling licenses based on quarterly shipment reports provided by the following vendors serving the enterprise calling market: 8x8 (includes Fuze), Alcatel Lucent Enterprise (ALE), Avaya, Cisco, Dialpad, Huawei, GoTo (previously LogMeIn and Jive), Microsoft, Mitel, NEC, OOMA, RingCentral, Atos Unify, Vonage Business, Zoom (Phone). This report provides historical trends and vendor rankings for the current quarter and covers the following regions: North America, EMEA, Asia Pacific, and Rest of World (including China and Latin America).
Marc F. Beattie

Use, Preferences, and Plans for Phone Services by Enterprise Users – Q2 2022

Online Survey of Users in the US and UK. Today’s workforce has many options to communicate – IM, Team Collaboration, online meeting services, peer-to-peer calling (phone), and in-person. But what gets used? What are the use cases for each service? What do users prefer? And, what are user’s future plans for use? In Q1 2022, Futurum Intelligence surveyed employees across a wide range of roles and industries including information/knowledge workers and frontline workers in the United States and the United Kingdom, providing insights on use, preferences, and plans for phone services.
Marc F. Beattie

Meeting Service Video Quality Assessment

Testing video quality using a no-reference quality assessment model in a point-to-point video call. Over the last 24 months, nearly every meeting service vendor has made dramatic improvements in features, quality, and security. The Futurum Group recognizes that each of these platforms – by virtue of being true cloud platforms – is agile in its approach to the development and deployment of enhancements. As such, quality evaluations represent a snapshot in time of rapidly evolving services. The purpose of this evaluation is to provide a comparative analysis among several vendors of online meeting services. For this evaluation, Futurum Intelligence tested the trial versions of both BlueJeans Virtual Meetings and GoTo Meeting along with the free tier of RingCentral Video. The evaluation was conducted in April 2022. This study is an independent analysis and scoring should not be weighed against any previous video quality analysis performed by Futurum or references performed by others. A full test script is included at the conclusion of the document.
Marc F. Beattie

Enterprise Calling – Market Sizing & 5-Year Forecast – 2022

Cloud Calling & On-Premises Calling Market Size & Forecast for Worldwide, North America, EMEA, Asia Pacific, and Rest of World.  This report delivers a market sizing, 5-year forecast, and vendor ranking of the worldwide enterprise calling market. The Futurum Group’s forecast provides insight on the following market categories: Enterprise Calling: licenses that support directory, presence, instant messaging (or Team Collaboration), IP voice, PBX functionality, and are associated with calling plan at a minimum. Futurum Intelligence recognizes this categorization does not count IP and TDM voice lines that do not / cannot integrate with unified communications services (e.g. presence, messaging, meetings). Data has been collected or estimated from the following technology vendors – ALE, Avaya, Atos, Cisco, Dialpad, Fuze, GoTo, Huwaei, Intermedia, Mitel, Microsoft, NEC, Vonage, OOMA, RingCentral, Zoom, 8x8.
Marc F. Beattie

Market SpotCheck – Enterprise Calling Statistics – Q4 & Full Year 2021

Calendar Year Q4 2021 (October through December 2021) This quarterly SpotCheck tracks the enterprise calling market. Data covers units and revenues of Cloud Calling licenses and On-Premises IP Calling licenses based on quarterly shipment reports provided by the following vendors serving the enterprise calling market: 8x8 (includes Fuze), Alcatel Lucent Enterprise (ALE), Avaya, Cisco, Dialpad, Huawei, GoTo (previously LogMeIn and Jive), Microsoft, Mitel, NEC, OOMA, RingCentral, Atos Unify, Vonage Business, Zoom (Phone). This report provides historical trends and vendor rankings for the current quarter and covers the following regions: North America, EMEA, Asia Pacific, and Rest of World (including China and Latin America).
Marc F. Beattie

State of the Market – Enterprise Calling 2022

A year-in-review summary of the enterprise calling market from an analyst, vendor, and enterprise perspective. Cloud Calling continues to grow, but it has a long way to catch up to On-Premises Calling’s huge installed base. Futurum Intelligence estimates more On-Premises licenses went offline over the last few years (we can see this evidence in maintenance contracts) than new On-Premises licenses came online (we can see this evidence in vendor shipping reports). But even so, in 2021, new On-Premises license sales remained stronger than Cloud Calling. In fact, new On-Premises Calling licenses outsold Cloud Calling licenses by an estimated 50%. However, from an installed base perspective, Cloud Calling is growing, and On-Premises is in decline. This state of the market report covers highlights of 2021 market data, end user sentiment and intentions, and our insights and analysis of the current state of the enterprise calling market.
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