Can ServiceNow’s Real-Time Data Foundation Make Autonomous AI a Reality?

Keith Kirkpatrick, VP & Research Director at Futurum, covers major announcements from Day 2 at ServiceNow Knowledge 2026, and discusses their impact on SaaS vendors and end customers.
Freshworks Q1 FY 2026 Earnings: EX Momentum Offsets CX Growth Questions

Futurum Research reviews Freshworks Q1 FY 2026 results, focusing on EX upmarket execution, Freddy AI Copilot attach trends, CX replatforming progress, and FY 2026 guidance.
Is Twilio’s Next Generation Platform the Missing Agentic Layer for Enterprise CX?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Twilio’s Next Generation Platform aims to be the foundational agentic layer for intelligent, memory-driven customer conversations at scale across channels.
ServiceNow Bets the Platform on Governed, Autonomous AI Orchestration

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines ServiceNow’s Knowledge 2026 announcements, including the Autonomous Workforce and AI Control Tower designed to orchestrate governed AI agents and co.
AWS Pushes the Agent Stack: Quick, Connect Verticals, OpenAI on Amazon Bedrock

Mitch Ashley, Keith Kirkpatrick, Fernando Montenegro, and Alex Smith of Futurum Research share their analysis of AWS’s What’s Next event, where Quick, Connect verticals, and OpenAI on Amazon Bedrock reposition AWS across the agent stack.
Can NetSuite’s Agentic ERP Model Survive the SaaS ‘Apocalypse’ and Win the Next AI Platform War?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Digital Workflows at Futurum, examines how NetSuite’s agentic ERP model aims to deliver real AI ROI and counter the fragmenting SaaS market.
Oracle Bets on Outcome-Driven AI Agents, But Will Enterprises Buy the Vision?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines Oracle’s pivot toward AI agents embedded in Fusion Applications, analyzing enterprise demand for measurable business value, governance challenges, a.
Is Microsoft Dynamics 365 Contact Center the Catalyst for Agentic CX at Scale?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Microsoft Dynamics 365 Contact Center’s coordinated AI agents transform customer experience orchestration, challenging fragmented legacy solutions.
Will Smartsheet’s Contributor Seat Rewrite the Rules for Enterprise Collaboration Value?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Smartsheet’s Enterprise Plan Manager and Contributor seats challenge legacy pricing and accelerate vendor switching in enterprise collaboration.
Workhuman Bets on Data, AI, and Experience to Drive Business Outcomes

Keith Kirkpatrick, VP & Research Director at Futurum, covers Workhuman Live, and shares his insights into how the company’s transformation is being designed to help customers align workers with desired business outcomes, via data, actions, and an ROI guarantee.
Will Microsoft’s Unified AI Agents Force Contact Center Vendors to Rethink Their Playbooks?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, analyzes how Microsoft’s Dynamics 365 Contact Center is forcing traditional vendors like Genesys and NICE to reimagine their strategies as agentic AI becomes.
SAP Q1 FY 2026 Earnings Show Cloud ERP Suite Acceleration

Futurum Research reviews SAP Q1 FY 2026 earnings, focusing on cloud ERP Suite momentum, the path to trusted business AI, and what SAP’s guidance implies for enterprise software planning.
