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What we do
Business Economic Value
Data & Intelligence
Media Activation & Custom Projects
Research & Advisory
Testing, Labs & Validation
What we cover
2025 Research Agenda: Key Topics and Coverage Areas
Futurum Research 2025: Key Issues and Predictions
Artificial Intelligence Software and Tools
Artificial Intelligence Devices
Channels and Go-to-Market
CIO Insights
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Data Management and Analytics
DevOps and Application Development
Enterprise Applications
Semiconductors
News and Insights
The Futurum Network
Insights
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Futurum Intelligence
Futurum Labs Research Library
Industry News
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Technology Insights
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Signal65
Six Five Media
Tech Field Day
Techstrong
Visible Impact
Media
The View from Davos 2025
Techstrong Live Stream
Futurum Tech Webcast
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The Main Scoop
™
Making Markets Podcast
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The 5G Factor
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Author:
Clint Wheelock
March 29, 2022
Clint Wheelock
Resource
Amdocs Customer Engagement Solution Profile
Customer Data Platform
,
Customer Experience
March 29, 2022
Clint Wheelock
Resource
Customer Centric Calls for a Care-Centric Approach
Contact Center
,
Customer Experience
March 29, 2022
Clint Wheelock
Resource
Amdocs Customer Engagement Data Sheet
Customer Experience
March 29, 2022
Clint Wheelock
Resource
Amdocs Customer Engagement eBook
Customer Experience
March 29, 2022
Clint Wheelock
Resource
Give the Customer Service Agents Wings
Contact Center
,
Customer Experience
March 25, 2022
Clint Wheelock
Research Report for Purchase
CX for Contact Centers
Case Studies, Market Drivers and Barriers, and Market Sizing and Forecasts Focused on the Adoption of CX Platforms and Applications in Contact Centers
Contact Center
,
Customer Experience
March 2, 2022
Clint Wheelock
Resource
T-Mobile Capitalizes on Real-Time Feedback
Customer Data Platform
,
Customer Experience
March 2, 2022
Clint Wheelock
Resource
Carnival Cruise Line Sets Sail with Verint
Contact Center
,
Customer Experience
March 2, 2022
Clint Wheelock
Resource
Holiday Inn Leverages Fast, Actionable Feedback to Safely Reopen Resorts
Customer Experience
March 2, 2022
Clint Wheelock
Resource
7-Eleven Improves Case Efficiency by Prioritizing Customer Feedback
Contact Center
,
Customer Experience
December 28, 2021
Clint Wheelock
Research Report for Purchase
CX in the Travel & Hospitality Industry
Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Employee Experience, and Customer Insights & Feedback: Market Analysis and Forecasts
Customer Experience
December 28, 2021
Clint Wheelock
Research Report for Purchase
CX Personalization and Optimization
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies Focused on the Adoption of Personalization & Optimization Within CX Platforms and Applications
Customer Experience
,
Personalization
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