Author: Alex Gaw

CX Wins by Amdocs, Perficient, Tattle, Semos Cloud, and Calabrio
August 16, 2023

CX Wins by Amdocs, Perficient, Tattle, Semos Cloud, and Calabrio

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
CX M&A: New Acquisitions by Five9, Payoneer, Perceptyx, and Gainsight
August 15, 2023

CX M&A: New Acquisitions by Five9, Payoneer, Perceptyx, and Gainsight

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest mergers-and-acquisitions stories in the CX space including moves by Five9, Payoneer, Perceptyx, and Gainsight....
CX Wins for Freshworks, Amperity, Salesforce, Mitel, and mParticle
August 10, 2023

CX Wins for Freshworks, Amperity, Salesforce, Mitel, and mParticle

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
CX Research from 10x Banking, Forrester, Gartner, Qualtrics, and Coveo
August 7, 2023

CX Research from 10x Banking, Forrester, Gartner, Qualtrics, and Coveo

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX research reports and survey findings from 10x Banking, Forrester, Gartner, Qualtrics, and Coveo. In this...
New CX Wins with Flytxt, Sprinklr, CleverTap, 8x8, and InMoment
July 28, 2023

New CX Wins with Flytxt, Sprinklr, CleverTap, 8×8, and InMoment

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
New CX Research From NTT Limited, Qualtrics XM Institute, Limitless, MoEngage, and IrisCX
July 26, 2023

New CX Research From NTT Limited, Qualtrics XM Institute, Limitless, MoEngage, and IrisCX

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX research reports and survey findings from NTT Limited, Qualtrics XM Institute, Limitless, MoEngage, IrisCX....
CX Wins for Redpoint Global, NICE, Genesys, Air India, and MoEngage
July 26, 2023

CX Wins for Redpoint Global, NICE, Genesys, Air India, and MoEngage

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX providers and their partners. In this edition, he examines initiatives from CX...
New Acquisitions by Bloomfire, Silver Lake and CPP, Tata, Cyara, and DAS
July 26, 2023

New Acquisitions by Bloomfire, Silver Lake and CPP, Tata, Cyara, and DAS

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest M&A stories in the CX space. In this edition, he writes about new acquisition by Bloomfire...
CX Customer Wins for Nextiva, Amperity, LiveVox, 8x8, and Quadient
July 24, 2023

CX Customer Wins for Nextiva, Amperity, LiveVox, 8×8, and Quadient

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX providers and their partners. In this edition, he examines initiatives from CX...
New CX Research from Airship, CCW Digital, and Qualtrics
July 18, 2023

New CX Research from Airship, CCW Digital, and Qualtrics

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX research reports and survey findings from Airship, CCW Digital, and Qualtrics. In this edition, he...
CX M&A and Funding- WebMD Health Services, Limeade, and Intouch Insight
July 3, 2023

CX M&A and Funding: WebMD Health Services, Limeade, and Intouch Insight

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest M&A and funding stories in the CX space. In this edition, he writes about the intended...
June 15, 2023

New CX Research from Northridge, CX Live, Jitterbit, Telus International, and Airship

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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