Menu

Author: Alex Gaw

CX Wins by Amdocs, Perficient, Tattle, Semos Cloud, and Calabrio
August 16, 2023

CX Wins by Amdocs, Perficient, Tattle, Semos Cloud, and Calabrio

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
CX M&A: New Acquisitions by Five9, Payoneer, Perceptyx, and Gainsight
August 15, 2023

CX M&A: New Acquisitions by Five9, Payoneer, Perceptyx, and Gainsight

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest mergers-and-acquisitions stories in the CX space including moves by Five9, Payoneer, Perceptyx, and Gainsight....
CX Wins for Freshworks, Amperity, Salesforce, Mitel, and mParticle
August 10, 2023

CX Wins for Freshworks, Amperity, Salesforce, Mitel, and mParticle

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
CX Research from 10x Banking, Forrester, Gartner, Qualtrics, and Coveo
August 7, 2023

CX Research from 10x Banking, Forrester, Gartner, Qualtrics, and Coveo

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX research reports and survey findings from 10x Banking, Forrester, Gartner, Qualtrics, and Coveo. In this...
New CX Wins with Flytxt, Sprinklr, CleverTap, 8x8, and InMoment
July 28, 2023

New CX Wins with Flytxt, Sprinklr, CleverTap, 8×8, and InMoment

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
New CX Research From NTT Limited, Qualtrics XM Institute, Limitless, MoEngage, and IrisCX
July 26, 2023

New CX Research From NTT Limited, Qualtrics XM Institute, Limitless, MoEngage, and IrisCX

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX research reports and survey findings from NTT Limited, Qualtrics XM Institute, Limitless, MoEngage, IrisCX....
CX Wins for Redpoint Global, NICE, Genesys, Air India, and MoEngage
July 26, 2023

CX Wins for Redpoint Global, NICE, Genesys, Air India, and MoEngage

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX providers and their partners. In this edition, he examines initiatives from CX...
New Acquisitions by Bloomfire, Silver Lake and CPP, Tata, Cyara, and DAS
July 26, 2023

New Acquisitions by Bloomfire, Silver Lake and CPP, Tata, Cyara, and DAS

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest M&A stories in the CX space. In this edition, he writes about new acquisition by Bloomfire...
CX Customer Wins for Nextiva, Amperity, LiveVox, 8x8, and Quadient
July 24, 2023

CX Customer Wins for Nextiva, Amperity, LiveVox, 8×8, and Quadient

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX providers and their partners. In this edition, he examines initiatives from CX...
New CX Research from Airship, CCW Digital, and Qualtrics
July 18, 2023

New CX Research from Airship, CCW Digital, and Qualtrics

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX research reports and survey findings from Airship, CCW Digital, and Qualtrics. In this edition, he...
CX M&A and Funding- WebMD Health Services, Limeade, and Intouch Insight
July 3, 2023

CX M&A and Funding: WebMD Health Services, Limeade, and Intouch Insight

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest M&A and funding stories in the CX space. In this edition, he writes about the intended...
June 15, 2023

New CX Research from Northridge, CX Live, Jitterbit, Telus International, and Airship

Newsletter Sign-up Form

Get important insights straight to your inbox, receive first looks at eBooks, exclusive event invitations, custom content, and more. We promise not to spam you or sell your name to anyone. You can always unsubscribe at any time.

All fields are required






Thank you, we received your request, a member of our team will be in contact with you.