Skip to content
Search
Login
What we do
Business Economic Value
Data & Intelligence
Media Activation & Custom Projects
Research & Advisory
Testing, Labs & Validation
What we cover
2025 Research Agenda: Key Topics and Coverage Areas
Futurum Research 2025: Key Issues and Predictions
Artificial Intelligence Software and Tools
Artificial Intelligence Devices
Channels and Go-to-Market
CIO Insights
Cybersecurity
Data Management and Analytics
DevOps and Application Development
Enterprise Applications
Semiconductors
News and Insights
The Futurum Network
Insights
Research Reports
Futurum Intelligence
Futurum Labs Research Library
Industry News
Vertical Insights
Technology Insights
Portfolio Companies
Signal65
Six Five Media
Tech Field Day
Techstrong
Visible Impact
Media
The View from Davos 2025
Techstrong Live Stream
Futurum Tech Webcast
The Six Five Webcast
The Main Scoop
™
Making Markets Podcast
Infrastructure Matters
The 5G Factor
DevOps Dialogues
Enterprising Insights
Experience Unveiled
Marketing: Art & Science
About
Become a Client
Clients and Testimonials
Leadership Team
Analyst Directory
Newsroom
Careers
Get Our Newsletter
Disclosures and Policies
The Futurum Swag Store
What we do
Business Economic Value
Data & Intelligence
Media Activation & Custom Projects
Research & Advisory
Testing, Labs & Validation
What we cover
2025 Research Agenda: Key Topics and Coverage Areas
Futurum Research 2025: Key Issues and Predictions
Artificial Intelligence Software and Tools
Artificial Intelligence Devices
Channels and Go-to-Market
CIO Insights
Cybersecurity
Data Management and Analytics
DevOps and Application Development
Enterprise Applications
Semiconductors
News and Insights
The Futurum Network
Insights
Research Reports
Futurum Intelligence
Futurum Labs Research Library
Industry News
Vertical Insights
Technology Insights
Portfolio Companies
Signal65
Six Five Media
Tech Field Day
Techstrong
Visible Impact
Media
The View from Davos 2025
Techstrong Live Stream
Futurum Tech Webcast
The Six Five Webcast
The Main Scoop
™
Making Markets Podcast
Infrastructure Matters
The 5G Factor
DevOps Dialogues
Enterprising Insights
Experience Unveiled
Marketing: Art & Science
About
Become a Client
Clients and Testimonials
Leadership Team
Analyst Directory
Newsroom
Careers
Get Our Newsletter
Disclosures and Policies
The Futurum Swag Store
Tag: LivePerson State of Customer Conversations 2024 report
February 1, 2024
Alex Gaw
Industry News
New CX Research from Contentsquare, Zendesk, and LivePerson
Topics Include Top CX Trends for 2024, AI and CX, and an Emerging AI Gap
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Contentsquare, Zendesk, and LivePerson.
CIO Insights
Welcome to The Futurum Group
Login to The Futurum Group
Login to Futurum Intelligence Platform
Login to Futurum Labs Research Library
Thank you, we received your request, a member of our team will be in contact with you.
