Menu

Archives: News

CX Wins for Redpoint Global, NICE, Genesys, Air India, and MoEngage
July 26, 2023

CX Wins for Redpoint Global, NICE, Genesys, Air India, and MoEngage

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX providers and their partners. In this edition, he examines initiatives from CX...
New Acquisitions by Bloomfire, Silver Lake and CPP, Tata, Cyara, and DAS
July 26, 2023

New Acquisitions by Bloomfire, Silver Lake and CPP, Tata, Cyara, and DAS

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest M&A stories in the CX space. In this edition, he writes about new acquisition by Bloomfire...
What CISOs Want From Data Protection
July 24, 2023

Searching for That Good Restore Point

The Futurum Group senior analyst Dave Raffo digs into survey and interview results from CISOs about their data management and data protection strategies....
CX Customer Wins for Nextiva, Amperity, LiveVox, 8x8, and Quadient
July 24, 2023

CX Customer Wins for Nextiva, Amperity, LiveVox, 8×8, and Quadient

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX providers and their partners. In this edition, he examines initiatives from CX...
5 Questions with Sona Khosla, Chief Impact Officer at Benevity
July 21, 2023

5 Questions with Sona Khosla, Chief Impact Officer at Benevity

Sherril Hanson, Senior Analyst at The Futurum Group interviews Benevity’s Chief Impact Officer, Sona Khosla and discusses how social impact technologies can help recruit, retain, and engage employees and why...
GSG Elevates EX and CX With the Use of Workforce Engagement Management
July 20, 2023

GSG Elevates EX and CX With the Use of Workforce Engagement Management

Sherril Hanson, Senior Analyst at The Futurum Group, interviews GSG, a full-service wholesale distributor and Genesys customer who had great success on both the EX and CX fronts after implementing...
QuestionPro Leans into the Healthcare Vertical
July 19, 2023

QuestionPro Leans Into the Healthcare Vertical

Sherril Hanson, Senior Analyst at The Futurum Group, talks with QuestionPro’s Chief Healthcare Officer to get insights into the company’s increased healthcare focus and the benefits that the latest acquisitions...
New CX Research from Airship, CCW Digital, and Qualtrics
July 18, 2023

New CX Research from Airship, CCW Digital, and Qualtrics

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX research reports and survey findings from Airship, CCW Digital, and Qualtrics. In this edition, he...
CX M&A and Funding- WebMD Health Services, Limeade, and Intouch Insight
July 3, 2023

CX M&A and Funding: WebMD Health Services, Limeade, and Intouch Insight

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest M&A and funding stories in the CX space. In this edition, he writes about the intended...
June 26, 2023

QuestionPro Acquires PathosAI

June 23, 2023

Providing Customer Experience on the Go Via Mobile Applications

June 23, 2023

Managing the Challenges of Using the Contact Center Agent as the Human in the Loop

Newsletter Sign-up Form

Get important insights straight to your inbox, receive first looks at eBooks, exclusive event invitations, custom content, and more. We promise not to spam you or sell your name to anyone. You can always unsubscribe at any time.

All fields are required






Thank you, we received your request, a member of our team will be in contact with you.