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Content Guru Has Its Eye on Expansion
November 9, 2023

Content Guru Has Its Eye on Expansion

Sherril Hanson, Senior Analyst at The Futurum Group, interviews Content Guru’s CEO Sean Taylor who shares insights into the Content Guru journey and what is next for the company’s expansion...
Zendesk Helps Companies Give Employees a Smoother Workday Experience
November 9, 2023

Zendesk Helps Companies Give Employees a Smoother Workday Experience

Sherril Hanson, Senior Analyst at The Futurum Group, chats with Josh Bean, Zendesk’s employee experience business lead, about the company’s progress in expanding employee experience solutions, which will result in...
CX Wins for UKG, Press Ganey, and SugarCRM
October 31, 2023

CX Wins for UKG, Press Ganey, and SugarCRM

Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
Jet Metal Corrosion Might Be the Next Use Case for Quantum Computing
October 30, 2023

Jet Metal Corrosion Might Be the Next Use Case for Quantum Computing

Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights about how metal corrosion on jets might be the next big use case for quantum computing. The power...
Is ChatGPT’s OpenAI Looking to Make Its Own AI Chips?
October 30, 2023

Is ChatGPT’s OpenAI Looking to Make Its Own AI Chips?

Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights about a recent Reuters news story that reported that ChatGPT’s OpenAI is looking to make its own AI...
CX M&A: Acquisitions by Oracle, airSlate, NICE, and Simpplr
October 30, 2023

CX M&A: Acquisitions by Oracle, airSlate, NICE, and Simpplr

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX acquisitions by Oracle, airSlate, NICE, and Simpplr, as well as an update on Concentrix closing...
CX Wins With Emplifi, LiveVox, and Qualtrics
October 30, 2023

CX Wins With Emplifi, LiveVox, and Qualtrics

Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives Emplifi, LiveVox,...
New CX Research from Exotel, Gainsight, and Heap
October 30, 2023

New CX Research from Exotel, Gainsight, and Heap

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Exotel, Gainsight, and Heap....
InTouch Insight Closes BEB Acquisition and Contentsquare Gets Heap
October 30, 2023

InTouch Insight Closes BEB Acquisition and Contentsquare Gets Heap

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX M&A news involving acquisitions by Intouch Insight and Contentsquare as well as news about funding...
New CX Research from CallMiner, eduMe, and Calabrio
October 24, 2023

New CX Research from CallMiner, eduMe, and Calabrio

Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of new and recent CX research findings from CallMiner, eduMe, and Calabrio....
CX Research from Twilio, Leapsome, and Workhuman-Gallup
October 20, 2023

CX Research from Twilio, Leapsome, and Workhuman-Gallup

Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Twilio, Leapsome, and Workhuman in collaboration with Gallup....
CX New Launch and Funding News
October 20, 2023

CX New Launch and Funding News

Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest CX new launch and funding news involving ADP, Orquesta, and Nexusflow....

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