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Archives: News

Ruby Tuesday CX Innovators
Clint Wheelock
Clint Wheelock

CX Innovators: Kevin FitzPatrick, Ruby Tuesday

Harnessing New Programs and Technology to Evolve the Restaurant Customer Experience
CX surveys and research studies
Alex Gaw

New Research from Kubra, Genesys, Forrester, Infinity, and Mitto

Research Topics Include Insurance, CX in Banking, Trust, Contact Center Call Experience, and Omnichannel Messaging
Contact Center announcements
Sherril Hanson

Contact Center News from Amazon Connect, Dixa, Genesys, TalkDesk, and Zoom

Product Enhancements, Integrations, and Partnerships Announced to Expand CX Capabilities
Aligning CX with product-led growth strategies
Keith Kirkpatrick

Aligning CX with Product-Led Growth Strategies

Drawing Customers in with Free Access Drives Acceptance and Lets Them Contribute to Product Value
Employee experience research survey
Sherril Hanson

New Research Finds 70% of Organizations Lack Adequate EX Data

Optimism for Investment Is Still Reported
Saying no to customers
Keith Kirkpatrick

Steps for Saying ‘No’ to Customers While Maintaining a Good CX

Offering Alternative Options and Explaining Reasoning and Rationale Go a Long Way
CX acquisitions and funding news
Alex Gaw

Goodera, Revuze, and Optiwise.ai Raise Fresh Capital; Hotjar Acquires PingPong

Also: Zendesk Acquisition by Hellman & Friedman and Permira Now Completed
Airline automated customer support
Keith Kirkpatrick

Frontier Airlines Eliminates Live Agent Customer Support

The Decision Is On-Brand for the Discount Carrier, But Could Prove Risky and Alienating
CX acquisitions and funding news
Alex Gaw

Beekeeper and Alida Raise New Funds; Klaviyo Acquires Napkin.io

New Funds to Fuel Company Expansions
CX customer wins and case studies
Alex Gaw

New Customer Wins for Sprinklr, Sabio Group, Vonage, Qualtrics, and Khoros

Aramex, Rentokil, Razer, Ascension, and Jetson Reap Partnership Benefits
Brand interaction in the metaverse
Alex Gaw

Consumers Are Eager to Interact with Brands in the Metaverse

New Telus International Survey Also Reveals Consumer Limits and Concerns in A Virtual World
CX surveys and research studies
Alex Gaw

New Research from Verint, SAP, Waterfield Tech, Zenarate-Execs In The Know, and Qualtrics

Topics Touch on Automation and Holiday Staffing, Sustainable Christmas Shopping, Conversational AI in Contact Centers, and More
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