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Archives: News

Digital infrastructure for CX
December 19, 2022

Fewer Than 1 in 7 Marketers Possess Digital Infrastructure Needed to
Develop Hybrid CX

Layoff anxiety
December 16, 2022

Layoffs Are Taking a Toll on Employee Wellbeing

Customer insights and feedback roundup
December 16, 2022

CX Insights and Feedback News from Chatmeter, Momentive, Qualtrics, SANDSIV, Tattle, and Uberall

Virtual customer support
December 14, 2022

Virtual CX Will Become a Mainstream Frontline Support Channel by 2028

Employee experience surveys and research studies
December 14, 2022

EX Research from Achievers, Aon, Mercer Marsh Benefits, REBA, Sage, and Workhuman

CX Innovators Tealium
December 14, 2022

CX Innovators: Heidi Bullock, Tealium

CX customer wins and case studies
December 12, 2022

Customer Wins for Google, Konnect Insights, Algolia, MoEngage, and Qualtrics

Customer Trust
December 12, 2022

Maintaining and Building Customer Trust in the Face of an Economic Downturn

CX surveys and research studies
December 9, 2022

New Research from Partnership for Public Service, Emplifi, Qualtrics, ISG, and IDC

CX Customer Wins and Case Studies
December 9, 2022

Customer Wins for SMG, Pisano, Talkdesk, IntelePeer, and Qualtrics

Presidential Management Agenda
December 9, 2022

Presidential Management Agenda Continues to Make Progress

CX Innovators eGain
December 8, 2022

CX Innovators: Ashu Roy, eGain

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