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Archives: News

CX in Logistics
January 2, 2023

CX in Logistics

Airline customer experience
January 2, 2023

Elevating CX Amid Industry Challenges

Contact center news and announcements
December 30, 2022

Contact Center News from Aisera, Genesys, NICE, Five9, LivePerson, and Zoho

CX acquisitions and funding news
December 30, 2022

M&A: Airtel Buys Lemnisk Stake, Nosto Bags Findologic, GetResponse Closes Recostream Deal

Physical digital customer experience
December 30, 2022

Phygital Experiences to Drive CX in 2023 and Beyond

CX surveys and case studies
December 29, 2022

New Research from Info-Tech, ActiveCampaign, Qualtrics, Talkdesk, and EY

Airline automation and artificial intelligence
December 28, 2022

Managing CX via Automation and AI

CX customer wins and case studies
December 28, 2022

New Customer Wins for Cogito, Salesforce, Oomiji, RingCentral, and Relay42

CX acquisitions and funding news
December 20, 2022

New Funding for MessageGears, 15Five, Darwin CX, and Chattermill

CX Innovators Concentrix
December 20, 2022

CX Innovators: Rick Rosso, Concentrix

Qualtrics Government EX CX
December 20, 2022

Research from Qualtrics Shows Government Agencies Struggle with CX, EX Issues

Twilio delisting from stock exchange
December 19, 2022

Twilio is Voluntarily Delisting from Long-Term Stock Exchange

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