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Archives: News

Alex Gaw

Microsoft Acquires Suplari, an AI-Automated Spend and Procurement Startup

Suplari to be Integrated with Microsoft Dynamics 365 to Strengthen Business Insights in Finance
Clint Wheelock
Clint Wheelock

STUDY: 74% of Consumers Expect A Hybrid Customer Journey

The “The New Face of Local” report by Uberall & MomentFeed finds that consumers prefer a mix of online and offline experiences with a business
Clint Wheelock
Clint Wheelock

An Opportunity to Delight: Just 14% of Global Consumers Expect to Be Wowed by a Company

Freshworks survey, conducted by Opinium, reveals complexities of global customer experience expectations
Sherril Hanson

WeSpire Closes $13M Financing to Improve ESG Outcomes

WeSpire Closes $13M Financing to Improve ESG Outcomes
Sherril Hanson

Total Economic Impact study shows smg360® customer experience platform delivers 551% ROI and payback period of less than six months

Sherril Hanson

The Leading Online Travel Agency in Australia and New Zealand Deploys Bright Pattern for Omnichannel Digital CX

Digital-first travel company deploys Bright Pattern Contact Center software to drive sales and improve customer experience using chat, messengers, SMS, in-app messaging, and voice
Sherril Hanson

Medallia Launches Healthcare Payer Member Retention and Engagement Suite

Enables Payers to grow and retain members by delivering seamless and connected experiences.
Sherril Hanson

Coveo Becomes ServiceNow Built on Now™ Certified

AI-powered search, personalization and recommendations now available directly inside ServiceNow
Sherril Hanson

Sifter.shop Selects InMoment as their Experience Improvement Partner

Sherril Hanson

eGain Virtual Financial Coach™ experiences early success with credit unions

85% of users rate their personalized coaching plan achievable
Sherril Hanson

Heap Announces New C-Suite Additions, Expanding Go-to-Market Leadership to Continue Accelerating Growth

Sherril Hanson

New Survey from Treasure Data Reveals Consumer Shopping Behaviors Heading Into 2021 Holiday Season

Consumers Prefer Omnichannel Shopping and Email Communications with Brands
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