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Archives: News

Sherril Hanson

SMG receives a significant strategic investment from Brentwood Associates to accelerate innovation and increase value for clients

Sherril Hanson

Forrester’s European Auto Manufacturers CX Index 2021: Physical Touchpoints Still Critical For Auto Purchase And Service Experiences

European auto manufacturers provide OK-rated customer experience; websites lag person-to-person interactions to meet customers’ needs
Sherril Hanson

Forrester’s European Banking CX Index 2021: Pandemic Boosted The Importance Of Delivering Strong Digital Experiences

The shift to digital delivery improved CX scores for banks across the UK, Germany, Italy, Spain, and France
Sherril Hanson

Qualtrics Completes Acquisition of Clarabridge

Sherril Hanson

Forrester’s European Insurance CX Index 2021: German Insurers Provide The Best CX In Europe

German firm HUK-COBURG is the first European insurer to deliver an excellent-rated customer experience
Alex Gaw

Zoom’s Multibillion-Dollar Deal to Acquire Five9 Collapses

Drop in Zoom’s Stock Pricing and US Justice Department’s Review Felled the Deal
Sherril Hanson

TDCX Poised to Capture Opportunities from the US$100 Billion Outsourced CX Services Market with Trading Debut on the NYSE

Sherril Hanson

Informatica Files Registration Statement for Proposed Initial Public Offering

Alex Gaw

At Bank Customer Experience Summit, Four Experts Share Digital Banking Insights

Four Themes Emerge as Experts Shed Light on How to Succeed in Digital Banking
Sherril Hanson

TIBCO Accelerates Time-to-Insights with Revolutionary Enhancements to Analytics Portfolio

Innovative Functionality Across Analytics Portfolio Strengthens Powerful Combined Suite of Solutions
Sherril Hanson

InMobi Partners with TrueData to Further Scale Identity Resolution for Advertisers

COLLABORATION HELPS BUILD FAR-REACHING DATA LAKE OF MOBILE USERS IN NORTH AMERICA
Sherril Hanson

Terminus Acquires Zylotech, Launches Terminus Customer Data Platform (CDP) to Improve the Accuracy of B2B Go-to-Market Data

Terminus CDP is purpose-built for B2B marketing, providing accurate and trusted buying committee data so customers can connect directly with key decision makers at target accounts
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