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Archives: News
October 25, 2021
Sherril Hanson
Industry News
Sprinklr Industry Benchmarking Reports Reveal Best Practices for Improving Digital Customer Experiences
Analyzing the state of Unified-CXM across 5 industries: retail, technology, food & beverage, media & entertainment, and the pharmaceutical industry
October 25, 2021
Sherril Hanson
Industry News
Half of enterprises cannot trust their CRM data for a single source of truth on customers
Independent research shows firms are lacking basic data management capabilities; CRM data is of limited use
October 25, 2021
Sherril Hanson
Industry News
Yellow.ai’s New Executive Hires and Offices Add to US Expansion Push as Demand for CX Automation Grows
CX Automation Leader on Hiring Spree to Support 470% Conversational AI Growth Further Powered by $78M in Funding
October 25, 2021
Sherril Hanson
Industry News
SAP Hires Ritu Bhargava as Chief Product Officer for SAP Customer Experience; Bob Stutz Retiring After a Trailblazing Career in the Tech Industry
October 25, 2021
Sherril Hanson
Industry News
LiveVox Announces Workforce Management Solution to Address Today’s Biggest Challenges in the Contact Center
The cutting-edge, simplified approach to workforce management will enhance LiveVox’s CCaaS offering, creating a comprehensive, one-stop platform for its customers
October 22, 2021
Sherril Hanson
Industry News
LivePerson named to Newsweek’s list of the Most Loved Workplaces for 2021
Conversational AI leader ranked #46 among 100 U.S. companies recognized for employee sentiment and satisfaction
October 22, 2021
Sherril Hanson
Industry News
Top Global Brands Trust Qualtrics to Create Personalized Experiences for Customers and Employees in Q3, Fueling Record Company Financial Results
October 22, 2021
Sherril Hanson
Industry News
Achievers Recognizes ‘Elite 8’ Companies with Exceptional Employee Engagement
October 22, 2021
Sherril Hanson
Industry News
Braze Files Registration Statement For Proposed Initial Public Offering
October 22, 2021
Sherril Hanson
Industry News
US insurance giant selects eGain Knowledge Hub™ to power enterprise-wide member engagement
October 22, 2021
Keith Kirkpatrick
Industry News
Using Video to Improve CX
Enterprise Software, & Digital Workflows
October 22, 2021
Alex Gaw
Industry News
Medallia Research: Three Practices Separate EX Leaders from Laggards
Employee Well-Being Forms the Cornerstone of Best Practices
Digital Leadership & CIO
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