Archives: News

New capabilities, pre-built solutions and cloud-based integrations make it easier to guide agents in real time, setup and customize conversation insights, and drive value beyond the contact center
Expansion will accelerate Globe’s time to market and provide compelling digital customer experience; following the successful implementation of Amdocs Catalog and Commerce solutions for Globe’s enterprise customers
Survey finds that e-commerce will reign during holidays, highlights frustrations that prompt cart abandonment
Five9 is growing at a rapid rate in Latin America, and its practical AI and automation solutions have placed it high on the innovation scale.
Leading Conversational AI company recognized in first-ever roundup of companies that proved management excellence
Partnership provides a unified recording and AI solution for Microsoft Teams, Cisco Webex, and Evolve IP Enterprise Voice Services.
Industry-leading preconstruction SaaS launches integration that offers an all-in-one data collection and analysis platform
TTEC wins Auscontact Excellence Award for New South Wales Operations – People Capability
A newly released study from Emplifi found social media shops, live commerce and integrated marketing, customer care and commerce efforts are top of mind for global B2C ecommerce leaders.

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