New capabilities, pre-built solutions and cloud-based integrations make it easier to guide agents in real time, setup and customize conversation insights, and drive value beyond the contact center
Expansion will accelerate Globe’s time to market and provide compelling digital customer experience; following the successful implementation of Amdocs Catalog and Commerce solutions for Globe’s enterprise customers
A newly released study from Emplifi found social media shops, live commerce and integrated marketing, customer care and commerce efforts are top of mind for global B2C ecommerce leaders.
