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Archives: News

Sherril Hanson

Primrose Retirement Communities Invests in Data-Driven Solutions to Help Improve Resident and Employee Experience

Senior living leader with more than 30 locations in 17 states taps Medallia to better understand its complete community experience.
Sherril Hanson

New Data Reveals Two-thirds of Consumers Say Brands Still Aren’t Getting Customer Service Right

Sherril Hanson

Insightly Expands Leadership Team with Appointments of CMO and CSO

Leader in Customer Relationship Management Makes Key Hires to Keep Pace with Exponential Company Growth
Sherril Hanson

NICE Customer Journey Analytics Recognized for Technology Excellence and Customer Impact Driven by Leadership in AI

Quadrant Knowledge Solutions report highlights unique differentiators in NICE’s robust solution portfolio including industry-leading AI, and integrated, cloud native omnichannel platform
Sherril Hanson

Ceridian Pulse of Talent Report: Burnout Impacting Majority of U.S. Workforce

Sherril Hanson

Brand new Quick Analysis is a game changer for Netigate customers

Sherril Hanson

Alida Announces Equity Investment from BMO Capital Partners

Funding complements the recent equity investment from Round13 Growth
Sherril Hanson

Genesys Applauded by Frost & Sullivan for Providing a Complete Digital Experience with Its Cloud Services and Solutions

The Cloud Customer Experience Platform helps businesses connect with customers through omnichannel capabilities such as voice and social media channels
Alex Gaw

Netomi, Mixpanel, and Judo Raise Fresh Capital in New Funding Rounds

New Money Will Help the Three Firms Move Forward to the Next Stage of Development
Alex Gaw

Twilio Research: Significant Gap Revealed in CX Qualities Most Desired by Consumers

Consumer Expectations Differ from Brand Performance
Keith Kirkpatrick

Artificial Intelligence Capabilities Are Quickly Becoming Essential for Customer Experience Initiatives

AI Is Producing Improved Effectiveness and Efficiency in Both Customer-Facing and Back-Office CX Systems Across a Range of Industries and Use Cases
Sherril Hanson

Deutsche Kreditbank Deploys Pega’s Low-Code Platform to Improve Back Office Efficiency

Pega Platform intelligently automates service workflows to support ambitious growth and digital transformation targets
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