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Archives: News

Keith Kirkpatrick

Driving Customer Success Through an Open, Transparent Zapier Community

Organizations Can Improve Efficiency and CX by Shifting User Inquiries to a Community-Based Support Platform
Sherril Hanson

Booking a Trip? The Digital Experience Matters

Research from Glassbox Shows That Consumers Lack Patience for Roadblocks and Want Personalization
Sherril Hanson

Personalization and Deep Understanding Need to Be at the Heart of Patient Experience

An Interview with Dr. Adrienne Boissy, Chief Medical Officer of Qualtrics
Keith Kirkpatrick

Developing Enhanced Experiences and Services to Retain Luxury Customers

Brands Courting High-Net Worth and Ultra-High-Net Worth Customers Must Provide Something Extraordinary and Exclusive
Alex Gaw

New CX Research from Deloitte Digital, UserTesting, Vonage, Alchemer, and Balto

Topics Cover Contact Center Operations, CX Research, Consumer Preferences on SMBs, App Ratings, and Boosting Contact Center Efficiency
Sherril Hanson

Genesys Broadens Experience Reach with the Cloud EX Launch

AI-Powered Workforce Management Offers a Simplified Path to the Cloud
Keith Kirkpatrick

Using Contextual Data to Fight Fraud While Improving Customer Experiences

Geolocation, Device Type, Login, and Publicly Available Customer Data Can Help Surface Anomalies and Fraud Around Interactions
Keith Kirkpatrick

Call Center Satisfaction Weighs Down Overall Wireless Service Ratings

ACSI Survey Finds That Both Full-Service and Value-Oriented Carriers Face Challenges
Alex Gaw

CX Customer Wins for 8×8, MoEngage, eGain, WebEngage, and Salesforce

Partnerships Established with Welsh Water, Tata Capital, Randolph-Brooks Federal Credit Union, Ikea Saudi Arabia and Bahrain, and Esquire Financial Holdings
Keith Kirkpatrick

Grammarly Incorporates Generative AI to Improve Workflow and Productivity

New Features for GrammarlyGo Provide Efficiency without Sacrificing Security
Sherril Hanson

Real-Time Engagement Builds a Better Patient Experience

Futurum Research Interviews Feedtrail’s Chief Strategy Officer Paul Jaglowski
Keith Kirkpatrick

Zendesk Announces New AI Intelligence Layer to Power Seamless Interactions

Zendesk AI Integrates Proprietary Models, Generative, and Large Language Models
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