The Futurum Group’s analysts cover a myriad of technologies across the technological landscape. Here you can narrow down our insights by technology category. If you prefer to filter by industry vertical, you can do that here.
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AI is taking over the world, or at the very least, our business budgets, but that doesn’t spell success. Learn how a service provider can be the difference maker.
Our newest research report, done in partnership with SAP, takes a deep dive into the trends, practices, challenges, and behaviors relating to the digital buying of enterprise software solutions. We surveyed 1,000 global decision-makers, enterprise software buyers, and IT leaders to see what matters most to them, as well as the challenges and frustrations they face. If you’re the in the business of selling software understanding customer preferences is, well, a pretty important part of your ability to be successful. Put 2019 Digital Buyers’ Journey: Trends, Challenges, and Predictions on your must-read list.
Service desk technology is great, except when it’s not. The problem with service desk automation isn’t the technology, it’s a lack of focus on what really matters: The service part of the equation. Here’s a look at the evolution of IT service management, what to look for in an ITSM solution, and why it’s critical to look beyond the technology itself. But only if you want your implementations to succeed.
What’s next for tech? Catch my upcoming webinar with the team at Pega on Dec. 17th and see what’s new (and what we expect in 2020) as it relates to digital transformation, customer experience, RPA, Intelligent Automation and more.
Much like data in and of itself, AI presents businesses with both challenges and opportunities. And that’s what we set out to explore in partnership with the team at Atos.
In this special episode of the Futurum Tech Podcast Interview Series, Daniel Newman welcomes IBM’s Z Team Melissa Sassi, IBM Z Startup Program Manager, and Meredith Stowell, Vice President of the IBM Z Ecosystem, to discuss IBM Z Day and IBM’s efforts to democratize skill-building throughout the world.
As competition in the hybrid cloud space continues to heat up, Dell Technologies continues to expand its offerings to address shifting IT architectures while leveraging its broad portfolio of companies – including its deep connection to VMware.
There is so much more information in the form of unstructured data that could help companies better understand their customers. A Look at how sentiment analysis powered by AI could help companies deliver better customer experience and more.
