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Data Fragmentation Emerges as Biggest Barrier to Digital Transformation in 2022
Five9 earned 33 perfect scores out of a possible 34 and received the highest ratings across four overarching categories: vendor satisfaction, product features, platform features, and Workforce Optimization (WFO) / Workforce Engagement Management (WEM) capabilities.
Company recognized for leadership prowess in Gartner, Forrester, G2 Grid, and Top 5O Insights & Analytics Reports for its unique blend of CX best practices and modern market research approach
Industry’s highest accolades for Outbound Campaign Management presented to Alvaria
New whitepaper highlights the importance of human connection and seamless experiences in digital marketing strategies
Freshdesk helped increase satisfaction scores across 20 million Multichoice subscribers; while Freshservice streamlined internal employee IT support tickets
The AWS Partner Network (APN) recognized VoiceFoundry’s work to help customers elevate their customer experience leveraging Amazon Connect
Q3 Total Revenue of $127.1 million, up 32% year-over-year
Clinc integrates virtual banking assistant into Glia’s Digital Customer Service platform
New brand positioning underscores commitment to exceed today’s rising customer and employee expectations
Guided CX Provider is Lauded for Excellence in Visual Engagement
