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The Company Acquires AddOptify, a Provider of Guided Selling Solutions for SugarCRM Customers Worldwide, to Automate and Accelerate Business Processes and Workflows
Integrated, data-driven module provides tools to better support, develop and engage agents, allowing them to better meet rising interaction volumes and complexity
Announces InMoment AI™ to advance its mission to improve experiences in the moments that matter
Working remotely or in-facility, defi team members offer digital, AI-enabled experience to lenders and their borrowers
The project, which covers all the Israeli operator’s lines of business, was completed in less than 10 months using a DevOps approach and CI/CD practice to ensure maximum responsiveness and agility during implementation
Poor IT experiences are contributing to the Great Resignation, yet the overwhelming majority of organizations don’t have the right tools in place to measure experience
Multi-country charging deal will enable Vodacom to reduce time to market for new products and services by embracing a standardized IT architecture
New research from imimobile points to customer experience as a key business imperative, with 75% of respondents rating it crucial to purchasing decisions
Report Highlights Growing Service Expectations; Bottlenecks to Achieving Service Goals
Customer Experience Leaders to Improve Capabilities to Derive Customer Context, Emotion and Experiences Via Improved Natural Language Processing
Safety Cloud streamlines COVID-19 testing and health status reporting with agility and security on a single platform
