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The Race Equ(al)ity Index™️ will be powered by Medallia Experience Cloud, helping automate and accelerate efforts to improve racial equality in the technology industry
WorkForce Software delivers the latest release of its labor forecasting solution that harnesses the power of AI plus human intelligence, to power smarter decisions, support greater operational agility, and improve the employee experience for global organizations
The integrated solution ensures that guest feedback and insights are operationalized by stores for continual benchmarking and improvement
Survey results reveal similarities and differences in preferences across the generations at each stage of the customer journey
81% of consumers would write off a retailer if they saw issues with return process
T-Mobile Will Continue Using Netcracker Digital BSS and Hosted Managed Services for Its Wholesale, IoT and Industry-Leading MVNO Business
Leading Dynamic Offer Platform Expands Its Offer Library With 3-Step Offer
Increases in consumer travel and in-person shopping influence digital media spend allocations
Contact center industry disruptor gains transformational leader with deep expertise in driving execution of fast-growth companies
New Contentsquare report uncovers the critical need for brands to understand digital bottlenecks that negatively impact the customer experience
