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Employees want more flexibility. 87% say they want to be in control of their schedules and have their performance measured by results.
Alliance enables Etisalat Digital customers to drive digital transformation with a secure path to the cloud, rapidly innovate via the CXone platform and deliver frictionless, end-to-end digital and agent-assisted experiences
11 brands weigh in with best practices for data-led insights, response to changing customer behaviors and boosting conversion rates for high priority campaigns
Full Year Revenue of $2.84 billion, up 61% Year-Over-Year
Annual Broadridge CX and Communications Survey finds consumers’ expectations rise when it comes to channel preferences, personalization, data security and transparency
The Software Report Award Recognizes CTOs Across Cloud Technologies, AI, Data Collection and Management, who are Responsible for Delivering Some of the Most Successful and Effective Software Solutions on the Market
Solutions from Infosys Cobalt Cloud offerings to improve customer, employee and supplier experiences
Diminished Travel Activity, Labor Shortages, and Outdated Technology Stacks Are Major Inhibitors to CX Software and Services Market Recovery
Faye’s acquisition enhances its presence in the Sugar, Zendesk, and Salesforce ecosystems as Mastersolve clients and teams will be merged into Faye.
