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Archives: Insights

5G Factor VRN_Azure for Operators_Build 5G Modern Connected Apps at the Edge
Ron Westfall & Steven Dickens

5G Factor Video Research Note: Azure for Operators: Build 5G Modern Connected Apps at the Edge

The Futurum Group's Ron Westfall and Steve Dickens examine why the cloud plays a major role across recent 5G ecosystem moves including the Azure for Operators 5G modern connected applications at the edge portfolio development and strategic marketing push.
HPE Completes Acquisition of Private 5G Specialist Athonet
Ron Westfall & Steven Dickens

5G Factor Video Research Note: HPE Completes Acquisition of Private 5G Specialist Athonet

The Futurum Group's Ron Westfall and Steve Dickens examine why the cloud plays a major role across recent 5G ecosystem moves including the completion of the HPE acquisition of Athonet and its implications for the private 5G market and global 5G ecosystem.
Red Hat Becomes the Primary Infrastructure Platform for Nokia's Core Network Applications
Ron Westfall & Steven Dickens

5G Factor Video Research Note: Red Hat Becomes the Primary Infrastructure Platform for Nokia’s Core Network Applications

The Futurum Group’s Ron Westfall and Steve Dickens examine why the cloud plays a major role across recent 5G ecosystem moves including Red Hat becoming the primary infrastructure platform for Nokia's core network applications.
Why the cloud is key to the Nokia/Red Hat deal, Azure for operators 5G modern connected apps push, HPE acquisition of Athonet
Ron Westfall & Steven Dickens

5G Factor: Why the Cloud is Key to the Nokia/Red Hat Deal, Azure for Operators 5G Modern Connected Apps Push, and the Completion of the HPE Acquisition of Athonet

Futurum’s Ron Westfall and Steve Dickens examine why the cloud plays a major role across recent 5G ecosystem moves including Red Hat becoming the primary infrastructure platform for Nokia's core network applications, Azure for Operators 5G modern connected application at the edge push, and the completion of the HPE acquisition of Athonet.
Nokia and Verizon Shine Spotlight on Key Private Wireless Use Cases Transportation and Logistics
Ron Westfall

Nokia and Verizon Shine Spotlight on Key Private Wireless Use Cases: Transportation and Logistics

The Futurum Group’s Ron Westfall examines why Nokia and Verizon have the portfolio resources and market vision that are key to helping move the market needle in broadening and advancing the adoption of private wireless networks across the transportation and logistics industrial market segments.
Cybersecurity is Everyone’s Job
Dave Raffo

Cybersecurity is Everyone’s Job

Dave Raffo, Senior Analyst at The Futurum Group discusses the key findings from his recent research study with CISOs on determining what tools and processes they use to combat ransomware and other cyber-attacks.
Microsoft’s Viva Sales, Copilot Driving Productivity Gains for Sales Professionals
Keith Kirkpatrick

Microsoft’s Viva Sales, Copilot Driving Productivity Gains for Sales Professionals

Six-Month Check-in With Internal CRM Tool Users Yields Positive Responses for Efficiency, Value
Keith Kirkpatrick, Research Director at The Futurum Group covers the internal usage of Microsoft Viva Sales, a generative AI-infused tool aimed at driving productivity gains among sales professionals, and discusses the curious lack of mobile support in an era of hybrid and remote work.
Balancing Average Resolution Time With CSAT in the Generative AI Era
Keith Kirkpatrick

Balancing Average Resolution Time With CSAT in the Generative AI Era

Generative AI Tools Can Deliver Significant Benefits to Contact Centers, But Agent Training Is a Must
Keith Kirkpatrick, Research Director at The Futurum Group discusses the impact of generative AI on the average resolution time (ART) metric, and the steps that organizations must take with agent training to get the most out of generative AI tools aimed at contact center workers.
The Power of Ridecell Fleet Transformation Cloud to Optimize Fleet Management
Clint Wheelock
Clint Wheelock

The Power of Ridecell Fleet Transformation Cloud to Optimize Fleet Management

Clint Wheelock, Chief Research Officer at The Futurum Group, takes a look at the recent announcement by Ridecell of the launch of Ridecell Fleet Transformation Cloud, which leverages digital technologies to optimize fleet management. The Ridecell Fleet Transformation Cloud platform offers fleet operators a comprehensive solution to manage and optimize their operations through advanced analytics, automation, and integration capabilities.
AI Contact Center Training Tools Provide Efficiency, But Need Guardrails
Keith Kirkpatrick

AI Contact Center Training Tools Provide Efficiency, But Need Guardrails

A Lack of Transparency Around How the Company’s AI Models Mitigate Potential Biases Should Be Concerning to Customers
Keith Kirkpatrick, Research Director at The Futurum Group covers Zenarate’s AI Coach and its most recent funding round, and discusses the lack of information provided around bias mitigation in the company’s AI training models.
Databricks’ MosaicML Acquisition, LakehouseIQ Launch, Data + AI Summit Show Gen AI Savvy
Mark Beccue

Databricks’ MosaicML Acquisition, LakehouseIQ Launch, Data + AI Summit Show Gen AI Savvy

Is the Company Poised to Provide AI Leadership to Enterprises?
Mark Beccue, Research Director at The Futurum Group examines Databricks’ recent generative AI announcements. The piece explores how through a series of strategic moves and through its storytelling at their annual Data + AI Summit, data management and development platform player Databricks is proving to be very Gen AI-savvy and the company has the potential to assume a leadership position in the Gen AI ecosystem, helping enterprises adopt Gen AI technology, applications, and use cases.
SurveyMonkey’s State of CX Report Reveals Customer Feedback Is a Priority for CX Teams in 2023
Sherril Hanson

SurveyMonkey’s State of CX Report Reveals Customer Feedback Is a Priority for CX Teams in 2023

Research Shows a Gap in Perceptions Between Customers and CX Professionals
Sherril Hanson, Senior Analyst at The Futurum Group covers SurveyMonkey’s research data on the disconnect between CX professionals and customers, challenges in customer feedback programs, and what companies need to focus on to create and maintain a strong customer feedback strategy.
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