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Insight Type: Market Coverage

Adults in the Generative AI Rumpus Room: AI Standards Hub, Google, Prompt Engineer Collective
January 4, 2024

Adults in the Generative AI Rumpus Room: AI Standards Hub, Google, Prompt Engineer Collective

Mark Beccue, Research Director at The Futurum Group, highlights organizations approaching generative AI in the right way. This Adults in the Generative AI Rumpus Room features AI Standards Hub, Google,...
Dell Releases InsightIQ 5.0
January 4, 2024

Dell Releases InsightIQ 5.0

Mitch Lewis, Research Analyst at The Futurum Group, shares his insights into Dell’s latest updates to InsightIQ....
5G Connected Devices: Superior Security for the Globally Dispersed Workforce
January 2, 2024

5G Connected Devices: Superior Security for the Globally Dispersed Workforce

In our latest research brief, done in partnership with T-Mobile for Business, The Futurum Group’s Krista Macomber and Ron Westfall analyze the technological advancements and changing workplace dynamics that broaden...
Krista Case
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My Pick for the 2023 AI Innovation Company of the Year Is Microsoft
January 2, 2024

My Pick for the 2023 AI Innovation Company of the Year Is Microsoft

Mark Beccue, Research Director at The Futurum Group, names the winner and runners up for his 2023 AI Innovation Company of the Year....
December 27, 2023

2024 Consumer Trends Report Indicates Continued Negative Outlook

Sherril Hanson, Senior Analyst at The Futurum Group, provides insights into DISQO’s 2024 Consumer Trends Report, tying the results to critical CX focus areas to keep customers satisfied and loyal....
The Futurum Group AI 2023 Product of the Year Is Adobe Firefly
December 27, 2023

My Pick for AI 2023 Product of the Year Is Adobe Firefly

Mark Beccue, Research Director at The Futurum Group, names the winner and runners up for his 2023 AI Product of the Year....
Human Touch Still Needed in Customer Service Interactions
December 27, 2023

Human Touch Still Needed in Customer Service Interactions

Sherril Hanson of The Futurum Group digs into recent research from Cogito that points to the continued desire for human agents for customer service experiences....
Talkdesk Launches Tailored CX Solution for Higher Education
December 27, 2023

Talkdesk Launches Tailored CX Solution for Higher Education

Sherril Hanson, Senior Analyst at The Futurum Group, takes a look at Talkdesk’s new contact center vertical solution for higher education, Talkdesk Education Smart Service....
IBM Boosts Ceph with 7.0 Release
December 27, 2023

IBM Boosts Ceph with 7.0 Release

Mitch Lewis, Research Analyst at The Futurum Group, shares his insights on IBM Storage Ceph 7.0....

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