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Insight Type: Industry News

Sherril Hanson

Krungsri Credit Card leveled up marketing campaign performance with Appier

Further leveled up campaign performance by defining ‘top interest’ and ‘send-time optimization’
Sherril Hanson

Freshworks and Zoho Reach Settlement to End Litigation

Sherril Hanson

Clarivate Acquires Patient Connect, Furthering Position as a Leading Provider of Patient-Centric Solutions

Expanded global offerings allow life science companies to make confident, data-driven decisions tailored to their patient populations
Sherril Hanson

Stella Connect by Medallia’s Integration with Snappy Gifts Makes Rewarding Agents a Snap

New partnership makes it easy to recognize, motivate, and engage customer service agents — expanding the functionality of Medallia Contact Center Suite
Sherril Hanson

TTEC Announces Agreement to Acquire Public Sector Citizen Experience Platform

Accelerates growth strategy with tech-enabled citizen engagement solutions, ~$19 billion total addressable market
Sherril Hanson

WorkForce Software Named Exemplary Value Index Leader in Six Distinct Categories by Ventana Research in 2022 Workforce Management Value Index

Company receives top honors for creating the best customer experience and delivering the best return on investment to its global customers
Sherril Hanson

LiveVox Expands Sales Reach and Elevates Partner Engagement with PlanetOne Relationship

PlanetOne adds LiveVox to its Growing Provider Portfolio—Bringing an industry leading, performance-driven, blended omnichannel contact center solution to more channel partners nationwide
Alex Gaw

Aircall Reports 26% Revenue Gain in North America

French Business Phone Developer Also Sees Massive 75% Yearly Increase in Total Customer Base Worldwide
Sherril Hanson

Pendo Appoints Strategic Board Leader Dana Evan to its Board of Directors

Experienced board leader and SaaS operating executive will serve as Pendo’s first board audit chair
Sherril Hanson

WorkForce Software Honored in Comparably Annual Ranking of Top Companies for Having the Best Company Culture

Comparably’s Best Places to Work Award recognition underscores WorkForce Software’s commitment to creating the best employee experience for its global workforce
Sherril Hanson

Alchemer Named the Fastest, Easiest, and Best Feedback Platform According to G2 Winter 2022 Reports

Awards based on ratings and reviews from CX, EX, and Market Research Professionals
Sherril Hanson

NICE Announces New AI-Powered Robotic Process Automation, Accelerating Organizations’ Digital-First CX Strategy

New capabilities allow organizations to boost ROI by reducing time to production and maximizing the value of automation across the business
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