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Insight Type: Industry News

Alex Gaw

Growth Equity Firm Volition Capital Adopts No-Code Platform from Creatio

Creatio’s Core CRM Platform Replaces Volition’s Legacy System
Sherril Hanson

COYO and Smarp join forces to form a global Top 5 software provider in the employee communications and engagement space

Sherril Hanson

ServiceNow Expands Strategic Partnership with Microsoft with new Collaborative App in Teams that Streamlines the Flow of Work

Sherril Hanson

ServiceNow’s Latest Now Platform Release Helps Businesses Workflow the Biggest Challenges of the Hybrid Work Era

The Now Platform Rome release empowers organizations like City of Santa Monica, Deloitte, DnB Bank, Kiwibank, Mercedes‑Benz and SnapNurse to help reduce employee fatigue, accelerate automation across the enterprise, and make work, work better, no matter where it happens
Keith Kirkpatrick

Powering Excellent CX in the Utility Services Market

Keith Kirkpatrick

Delivering a Great B2B Customer Experience

Alex Gaw

Intuit to Acquire Mailchimp

Combination Accelerates Intuit’s Vision to Provide an End-to-End Customer Growth Platform for Small and Mid-Market Businesses
Sherril Hanson

Alvaria Announces New CX and WEM Technology Solutions Scaled for the Enterprise

The future of CX takes shape with the Alvaria best-of-breed contact center applications available in the public cloud, private cloud and on-premises.
Alex Gaw

Alvaria Announces Two New Application Suites for the Enterprise

CX Suite and EX Suite Form Part of Alvaria Enterprise Contact Center Portfolio
Sherril Hanson

NICE Expands its Global Reach with Bell Canada

Bell to provide state-of-the-art cloud contact center services to Canadian businesses of all sizes with NICE CXone on Canada’s largest voice and data network
Sherril Hanson

Nexthink Introduces New Tailored Training Experiences for the Digital Employee Experience Ecosystem

New Nexthink Learn elevates product training to a role-based approach offering a one-stop destination for product training
Sherril Hanson

Unifonic has closed a $125M Series B round

This announcement marks SoftBank’s first direct investment in a Saudi-based company
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