With a comprehensive set of digital and CCaaS assets, NICE CXone creates frictionless, end-to-end experiences from the digital doorstep across the entire customer journey
Genesys has agreed to acquire Pointillist and Exceed.ai to enhance its offerings in the Experience as a Service market and transform customer and employee experiences across marketing, sales and service
The new GetFeedback integrations for Slack and Salesforce and a new Salesforce app better orient Momentive customers for action and impact in Salesforce Sales and Service Clouds
