Insight Type: Industry News

Partnership provides a unified recording and AI solution for Microsoft Teams, Cisco Webex, and Evolve IP Enterprise Voice Services.
Industry-leading preconstruction SaaS launches integration that offers an all-in-one data collection and analysis platform
TTEC wins Auscontact Excellence Award for New South Wales Operations – People Capability
A newly released study from Emplifi found social media shops, live commerce and integrated marketing, customer care and commerce efforts are top of mind for global B2C ecommerce leaders.
Creatio was recognized in Customer Business Applications, Business Workflow Automation and Collaborative App Development Use Cases within the report along with 11 other LCAP vendors.
Deepened integration between Zappix Visual IVR and Talkdesk API gateways combine with the companies’ focus on customer satisfaction and intelligent automation to pave the way for customer experiences that are easy to use and easier to implement.
Momentive recognized for management excellence across the middle market in Inc. roundup
Improved Lead Capture and Conversion Capabilities Save Time and Drive Faster Sales
Inaugural roundup of companies that showcase management excellence
The Medallia Digital Suite is a first-to-market solution combining feedback with complete behavioral data to help customers improve digital experiences to drive conversion and revenue.
Goal Is to Create a Leading Customer Intelligence Company
Leading financial services provider works with Qualtrics to improve capabilities and insights for better customer experience

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