December 5, 2019
Our newest research report, done in partnership with SAP, takes a deep dive into the trends, practices, challenges, and behaviors relating to the digital buying of enterprise software solutions. We...
December 4, 2019
Service desk technology is great, except when it’s not. The problem with service desk automation isn’t the technology, it’s a lack of focus on what really matters: The service part...
December 3, 2019
What’s next for tech? Catch my upcoming webinar with the team at Pega on Dec. 17th and see what’s new (and what we expect in 2020) as it relates to...
November 25, 2019
While its new offerings are compelling, it may be equally as relevant that Microsoft is clearly creating a culture that embraces partnership and open development, and one that even extends...
