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Category: Enterprise Software, & Digital Workflows

Saying no to customers
Keith Kirkpatrick

Steps for Saying ‘No’ to Customers While Maintaining a Good CX

Offering Alternative Options and Explaining Reasoning and Rationale Go a Long Way
tweiss@futurumresearch.com

Zoom Revenue Up 5% to $1.10B in Q3 as Enterprise Sales Grow

Futurum analyst Todd R. Weiss shares his insights on Zoom revenue heading up 5% to $1.10B in Q3 as enterprise sales grow again for the web conferencing and cloud contact center vendor in a changing post-Covid marketplace.
Airline automated customer support
Keith Kirkpatrick

Frontier Airlines Eliminates Live Agent Customer Support

The Decision Is On-Brand for the Discount Carrier, But Could Prove Risky and Alienating
Daniel Root

Crestron Announces the AirMedia AM-3000 for Digital Signage and Wireless Presentation

Daniel Root, Senior Analyst with Wainhouse, part of The Futurum Group family of companies, covers the news of Crestron’s newest AirMedia wireless casting and digital signage solution, the AM-3000, and its importance to adopting organizations.
Daniel Newman

Tech Layoffs

The Six Five team discusses Tech Layoffs.
Brand interaction in the metaverse
Alex Gaw

Consumers Are Eager to Interact with Brands in the Metaverse

New Telus International Survey Also Reveals Consumer Limits and Concerns in A Virtual World
Daniel Newman

Cisco Q1 2023: Delivers Earnings Beat and Raise in Guidance on Enterprise Tech Strength

Futurum’s Daniel Newman and Ron Westfall examine Cisco’s Q1 2023 results and why they see the Q1 results validate factors such as supply chain easement and the increase of annualized recurring and software revenue provided the visibility and predictability foundation key to boosting its full year guidance and overall competitive prospects, despite uncertain macroeconomic conditions.
Shelly Kramer

Building a ROI-driven Plan for Mid-Market Procurement

In this episode of the Futurum Tech Webcast, Futurum principal analyst Shelly Kramer discusses the ConvergentIS value proposition with Chris Haydon, former president of SAP Procurement Solutions, and explores the challenges for today’s midmarket procurement pros, how technology solutions can help, and the benefits that can be realized along the way.
Daniel Newman

SAP TechEd

The Six Five team discusses SAP TechEd.
CDP product announcements
Sherril Hanson

Customer Data Platforms News from Lytics, mParticle, Treasure Data, and Twilio

Connecting Data and Expanding Sources are Focus Areas of Recent Product and Integration Announcements
Daniel Root

DTEN Announces New D7X All-In-One Touch-Enabled Displays to Support Hybrid Collaboration

Daniel Root, Senior Analyst with Wainhouse – A Futurum Group company, covers the news of the recently announced DTEN D7X Series touch-enabled collaboration solutions and how the D7X enables hybrid work.
Daniel Newman

Qualcomm-Renault Partnership

The Six Five team discusses the Qualcomm-Renault Partnership.
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