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Category: Enterprise Software, & Digital Workflows

Geely and NIO Announce Strategic BaaS Technology Partnership
Olivier Blanchard
Olivier Blanchard

Geely and NIO Announce Strategic BaaS Technology Partnership

The Technology and Infrastructure Partnership Injects Much-Needed Innovation and Disruption into the EV Market
Olivier Blanchard, Research Director at The Futurum Group, shares insights on the NIO and Geely BaaS technology partnership as a positive disruptive force for the EV market, a way to address key EV adoption hurdles, and why Tesla should be worried.
The Six Five On the Road at AWS reInvent 2023 with LogicMonitor CEO Christina Kosmowski and CPO Taggart Matthiesen
Daniel Newman

The Six Five On the Road at AWS reInvent 2023 with LogicMonitor CEO Christina Kosmowski and CPO Taggart Matthiesen

On this episode of The Six Five – On The Road, hosts Daniel Newman and Patrick Moorhead welcome LogicMonitor’s CEO Christina Kosmowski and CPO Taggart Matthiesen for a conversation on how their product strategy has evolved to meet the critical needs of today’s ITOps and CloudOps audiences.
The Six Five On the Road at AWS re:Invent with Matt Yanchyshyn
Daniel Newman

The Six Five On the Road at AWS re:Invent with Matt Yanchyshyn

On this episode of The Six Five – On The Road, hosts Daniel Newman and Patrick Moorhead welcome Matt Yanchyshyn, GM at AWS Marketplace on what is driving the growth and adoption of AWS Marketplace and what buyers and sellers can expect in the future.
Cohesity at AWS re:Invent 2023 - The Six Five on the Road
Daniel Newman

Cohesity at AWS re:Invent 2023 – The Six Five on the Road

On this episode of The Six Five – On The Road, hosts Daniel Newman and Patrick Moorhead welcome Sanjay Poonen, President and CEO at Cohesity for a conversation on Cohesity’s partnership with AWS by integrating Cohesity Turing with Amazon Bedrock.
New CX Wins with Salesforce, Genesys, 8x8, Sprinklr, and Medallia
Alex Gaw

New CX Wins with Salesforce, Genesys, 8×8, Sprinklr, and Medallia

Partners Include Aer Lingus, Tonik Bank, Baptist World Aid, DIEZ, and Thesis
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Salesforce, Genesys, 8x8, Sprinklr, and Medallia.
Adobe Unveils Project Sound Lift at Adobe MAX in Japan
Keith Kirkpatrick

Adobe Unveils Project Sound Lift at Adobe MAX in Japan

AI-Powered Technology to Provide More Control Over Audio Quality in Recorded Videos
Keith Kirkpatrick, Research Director at The Futurum Group, covers Adobe’s Project Sound Lift, a new technology in preview that provides more granular control over sound sources within recorded videos.
The Six Five On the Road at AWS re:Invent with Nick Coult
Daniel Newman

The Six Five On the Road at AWS re:Invent with Nick Coult

On this episode of The Six Five – On The Road, hosts Daniel Newman and Patrick Moorhead welcome Nick Coult, GM at AWS Elastic Containers (ECS), for a conversation on what “AWS Serverless” means and the impact of generative AI on the serverless value proposition.
The Futurum Group with OpenText at AWS re:Invent 2023 - Futurum Tech Webcast
Steven Dickens

The Futurum Group with OpenText at AWS re:Invent 2023 – Futurum Tech Webcast

The Futurum Group’s Steven Dickens is joined by Neil Fowler, SVP Engineer for the Application Modernization and Connectivity Product Group at OpenText for a conversation on OpenText’s partnership with AWS and mainframe modernization.
Amazon to Provide Free AI Skills Training to 2 Million Workers by 2025
tweiss@futurumresearch.com

Amazon to Provide Free AI Skills Training to 2 Million Workers by 2025

The New AI Ready Training Commitment Comes as Amazon Is Expanding the Worker Upskilling Efforts That It Began in 2019
Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights about the move by Amazon to provide free AI skills training to 2 million workers by 2025 as the company broadens previous worker upskilling programs that it started in 2019.
Acknowledging the Impact of Agent Experience on Customer Experience
Keith Kirkpatrick

Acknowledging the Impact of Agent Experience on Customer Experience

In our latest Research Brief, Acknowledging the Impact of Agent Experience on Customer Experience, completed in partnership with Local Measure, we discuss the drivers of agent frustration and burnout, the benefits of implementation new technology such as AI to better support agents and enable greater automation, and the advantages provided by the use of a modern, cloud-based contact center solution that can integrate and activate technology that creates better experiences and outcomes for both agents and customers.
Hammerspace and Vcinity Join Forces
Mitch Lewis

Hammerspace and Vcinity Join Forces

Hammerspace and Vcinity Announce Partnership to Accelerate Data Movement
Mitch Lewis, Research Analyst at The Futurum Group, shares his insights on a joint solution from Hammerspace and Vcinity that was on display at SC23.
Driving Revenue, Customer Loyalty, and Retention via a Modern Contact Center
Keith Kirkpatrick

Driving Revenue, Customer Loyalty, and Retention via a Modern Contact Center

In our latest Research Brief, Driving Revenue, Customer Loyalty, and Retention via a Modern Contact Center, completed in partnership with Local Measure, we discuss the reasons why so many contact centers fail to deliver results, the need to support a modern customer journey and lifecycle, the use of modern tools and approaches to deliver CX efficiently, and how to convert positive agent experiences into increased customer satisfaction and loyalty.
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