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Category: Enterprise Software & Digital Workflows

How AI is Transforming the Economics of Customer Service
February 3, 2025

How AI is Transforming the Economics of Customer Service

In our latest brief, How AI is Transforming the Economics of Customer Service, completed in partnership with Zendesk, The Futurum Group explores how AI is revolutionizing customer support by automating...
Will SugarCRM’s Focus on Manufacturing, Wholesaling, and Distribution Resonate?
February 3, 2025

Will SugarCRM’s Focus on Manufacturing, Wholesaling, and Distribution Resonate?

Keith Kirkpatrick, Research Director at The Futurum Group shares his review and insights gleaned from SugarCRM’s 2025 Analyst Day, where the company laid out its new strategy, customer focus, GTM,...
Jeetu Patel on Driving Digital Transformation at Cisco - The View From Davos
January 30, 2025

Jeetu Patel on Driving Digital Transformation at Cisco – The View From Davos

Jeetu Patel, EVP & Chief Product Officer at Cisco, joins hosts Daniel Newman and Patrick Moorhead, sharing his insights on spearheading digital transformation at Cisco and shaping the future of...
Microsoft Q2 FY 2025: Cloud and AI Strength Offset Margin Pressures from Rising Capex
January 30, 2025

Microsoft Q2 FY 2025: Cloud and AI Strength Offset Margin Pressures from Rising Capex

The Futurum Group’s Keith Kirkpatrick and Nick Patience analyze Microsoft’s Q2 FY 2025 results, highlighting strong cloud and AI-driven growth, a surge in commercial bookings, and record-high AI infrastructure investments....
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ServiceNow Q4 FY 2024: Sales Outlook Falls Short on AI Adoption Focus
January 30, 2025

ServiceNow Q4 FY 2024: Sales Outlook Falls Short on AI Adoption Focus

Keith Kirkpatrick, Research Director at The Futurum Group, examines ServiceNow’s Q4 FY 2024 earnings, focusing on its AI pricing shift, key partnerships, and enterprise adoption impact....
Lenovo + NetApp Making Moves, The Feds on Security, and Dion's Predictions - Six Five Webcast - Infrastructure Matters
January 29, 2025

Lenovo + NetApp Making Moves, The Feds on Security, and Dion’s Predictions – Six Five Webcast – Infrastructure Matters

Dion Hinchcliffe, Camberley Bates, and Keith Townsend share insights on Lenovo and NetApp's strategic directions, the federal government's evolving approach to cybersecurity, and forward-looking predictions for the tech industry....
Camberley Bates
Keith Townsend
Dion Hinchcliffe
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Blackstone and Vista Complete $8.4 Billion Smartsheet Takeover: What’s Next?
January 29, 2025

Blackstone and Vista Complete $8.4 Billion Smartsheet Takeover: What’s Next?

Keith Kirkpatrick, Research Director at The Futurum Group, analyses the $8.4 billion Smartsheet acquisition, highlighting the potential for AI-driven innovation, global expansion, and enhanced enterprise work management solutions....
Exploring the Future of Technology with LogicMonitor's CEO - The View From Davos
January 28, 2025

Exploring the Future of Technology with LogicMonitor’s CEO – The View From Davos

Christina Kosmowski, CEO at LogicMonitor, joins our hosts to share her insights on leading a tech company towards innovative horizons and addressing the challenges of digital transformation....
The View From Davos with Ericsson’s Åsa Tamsons
January 28, 2025

The View From Davos with Ericsson’s Åsa Tamsons

Åsa Tamsons, Senior Vice President at Ericsson, joins Daniel Newman to share her insights on the innovative edge of enterprise wireless solutions and Ericsson's role in shaping the future of...
AI Agent and Hybrid Architecture: What It Means for Software Development
January 24, 2025

AI Agent and Hybrid Architecture: What It Means for Software Development

Mitch Ashley, VP and Practice Lead, DevOps and AppDev at The Futurum Group, explores how AI agents are set to redefine SaaS by automating workflows, enhancing efficiency, and reshaping enterprise...
Mitch Ashley
The View from Davos with Workday CTO Jim Stratton
January 23, 2025

The View from Davos with Workday CTO Jim Stratton

Jim Stratton, CTO at Workday, shares his insights from the Davos Forum, discussing key technology trends and Workday's role in shaping the future of global business landscapes....
Can WalkMe’s Refocused Strategy Drive New Logo Acquisition and Revenue Growth?
January 23, 2025

Can WalkMe’s Refocused Strategy Drive New Logo Acquisition and Revenue Growth?

Keith Kirkpatrick, Research Director at The Futurum Group, shares his insights into WalkMe’s 2025 Analyst Day, which covered the company’s current products and roadmap, corporate strategy and direction, and current...

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