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Category: Enterprise Software & Digital Workflows

March 30, 2022

A Hybrid Workforce in Transition: Exploring Microsoft’s 2022 Work Trends Index – Futurum Tech Webcast Interview Series

In this new episode of the Futurum Tech Podcast – Interview Series, Futurum’s principal analyst Daniel Newman talks with Microsoft’ Nicole Herskowitz about the findings from the 2022 Work Trends...
cloud contact center as a service
March 29, 2022

Google Launches Cloud Contact Center AI Platform

The Rise Of The Customer Engagement Platform
March 29, 2022

Amdocs Customer Engagement Solution Profile

March 29, 2022

Customer Centric Calls for a Care-Centric Approach

March 29, 2022

Give the Customer Service Agents Wings

March 29, 2022

HP Acquires Poly for $3.3 Billion

HP announced it is acquiring Poly for $3.3 billion. Futurum’s Daniel Newman explores the details of the deal and offers insight into how it will impact both companies and the...
omnichannel customer engagement
March 28, 2022

Omnichannel Customer Engagement

CX for contact centers
March 25, 2022

CX for Contact Centers

March 22, 2022

Shure Announces Intellimix® Room for Microsoft Teams Rooms Expanded Certification

Futurum’s Shelly Kramer explores Shure’s expanded certification for its Intellimix Room for Microsoft Teams Rooms. The applicable use cases for the Intellimix Room are in instances where the Shure Microflex®...
March 21, 2022

Microsoft Surface Hub 2 Launches — the Company’s First AI-powered Smart Camera Designed to Improve the Collaboration Experience

Futurum analyst Michael Diamond discusses the launch of Microsoft’s new AI-infused smart camera, the Microsoft Surface Hub 2, designed for better collaboration experiences....
contact center agent training
March 18, 2022

Methods for Improving Agent Training

March 17, 2022

Lenovo Announces New Additions to its ThinkPad Business Portfolio with Hybrid Work and Productivity in Mind

Futurum analyst Michael Diamond discusses Lenovo’s recent ThinkPad business updates portfolio aimed at the hybrid workforce with increased flexibility, processing power, and price points designed to suit a variety of...

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