Category: Enterprise Software, & Digital Workflows

November 2, 2021

Alex Gaw

Industry News

Zendesk to Acquire Momentive of SurveyMonkey Fame

Goal Is to Create a Leading Customer Intelligence Company

Digital Leadership & CIO, Enterprise Software, & Digital Workflows

October 29, 2021

Shelly Kramer

Futurum Tech Webcast

How Unified Customer Data Can Help Advance Your Contact Center – Futurum Tech Webcast Interview Series

In this Futurum Tech Webcast, Futurum Lead Analyst Shelly Kramer is joined by Treasure Data’s Director of Product Marketing James Riseman to discuss the value Customer Data Platforms (CDPs) can bring to teams outside of sales and marketing as well as Treasure Data’s new offering CDP for Service.

Enterprise Software, & Digital Workflows

October 28, 2021

Daniel Newman

Video Research Note

Samsung Tech Day 2021: Customer Collaboration Stories

Enterprise Software, & Digital Workflows

October 27, 2021

Sherril Hanson

Industry News

Travel & Hospitality Sector Turns to Self-Service

IVR and AI Technologies to Increase Efficiencies and Smooth Out Frictions

AI Platforms, Enterprise Software, & Digital Workflows

October 27, 2021

Daniel Newman

Research Report

Customer Data Platform: The Key for Contact Center Transformations

In our latest white paper Customer Data Platform: The Key for Contact Center Transformations — done in partnership with Treasure Data — we examine the challenges that contact center employees face and how a CDP will further transform contact centers from cost hubs to revenue-generating experience centers that play a critical role in the customer journey.

Enterprise Software, & Digital Workflows

October 27, 2021

Shelly Kramer

Futurum Tech Webcast

Focusing on the Candidate Experience in Today’s Job Market – Futurum Tech Webcast Interview Series

In this Futurum Tech Webcast, Futurum Lead Analyst Shelly Kramer sits down with Benoit Hardy-Vallee, AVP, Talent Experience Strategy at Phenom and his colleague Ajay Patel, Vice President, Global Head of Join at Straumann Group for a conversation on the importance of talent experience management in today’s job market.

Enterprise Software, & Digital Workflows

October 27, 2021

Daniel Newman

Market Coverage

Cisco Expands Webex Ecosystem with New Devices and Features at WebexOne

Futurum’s Daniel Newman breaks down the new innovations and features that Cisco rolled out during Day 1 of WebexOne 2021 and how they will drive seamless collaboration and the future of hybrid work.

Enterprise Software, & Digital Workflows

October 26, 2021

Daniel Newman

Video Research Note

SAP Announces Third Quarter 2021 Results

Enterprise Software, & Digital Workflows

October 26, 2021

Daniel Newman

Video Research Note

Zoho Announces Updates to its One Platform

Enterprise Software, & Digital Workflows

October 22, 2021

Shelly Kramer

Market Coverage

Treasure Data’s CDP for Service Platform Dedicated to Contact Centers is the Right Solution at the Right Time

Futurum’s lead analyst Shelly Kramer breaks down Treasure Data’s launch of CDP for Service, a new CDP platform designed to empower customer service teams with real-time data and insights needed to deliver personalized customer experiences with insights on why this offering is the right solution at the right time.