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Category: Enterprise Software, & Digital Workflows

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Sue Marek

Verizon Offers Enterprises AI Tools to Streamline CX

COVID-19 Is Prompting Business Customers and State Agencies to Accelerate Use of AI-Based Tools
Alex Gaw

SugarCRM Expands Presence in Latin America with New Partner

Miami-Based TCP is New Partner and Master Distributor
Alex Gaw

Businesses Are Better at Handling Customer Expectations Because of Pandemic, Journal Says

Leaders Show How Business Response to Health Crisis Boosted the Bottom Line
Alex Gaw

CX Solutions Maker Genesys to Acquire Pointillist and Exceed.ai

Artificial Intelligence Capabilities Will Provide Boost to CX Initiatives
Alex Gaw

Sitecore Launches New Cloud-Native CMS for Enterprise-Level Personalized CX

New Product Updates Are Also Announced
Alex Gaw

New Report Finds Plenty of Opportunity Exists to Create Richer CX

But Marketers Must Resolve Various Challenges
Olivier Blanchard
Olivier Blanchard

Qualcomm’s New WiFi Dual Station Solution Brings Ethernet-Like Latency via WiFi to Windows 11 PCs

Futurum Senior Analyst Olivier Blanchard explains how Qualcomm’s clever new WiFi Dual Station solution, coupled with Qualcomm FastConnect 4-stream Dual Band Simultaneous, brings ethernet-like reliability and latency to wireless gaming and video of Windows 11 PCs. Also discussed are the importance of Windows 11 native support to the solution’s broad industry adoption, as evidenced by Acer, AMD, Lenovo, Microsoft, Snapdragon Compute Platforms and Valve already moving to integrate it into their product ecosystems.
Sherril Hanson

Twilio Enables Zoom2u to Provide Enhanced Customer Experience During Global Pandemic

Daniel Newman

Making Markets EP9: Five9 CEO Rowan Trollope on the End of the Zoom Deal, and How Five9 Plans to Move Ahead and Continue Its Strong Growth

On this episode of The Making Markets podcast, host Daniel Newman is joined by Five9 CEO Rowan Trollope. They discuss company’s shareholder vote which effectively ended Zoom’s intent to acquire the company. They also discuss the company’s focus areas that will continue its growth trajectory as a standalone company.
Alex Gaw

Zoom’s Multibillion-Dollar Deal to Acquire Five9 Collapses

Drop in Zoom’s Stock Pricing and US Justice Department’s Review Felled the Deal
Daniel Newman

Making Markets EP8: Facebook Under Fire, Zoom-Five9 Deal off, and a Deep Dive into Amazon’s Device Launch and its Implications

On this episode of The Making Markets podcast, host Daniel Newman shares his insights on Facebook, the Zoom-Five9 deal, and Amazon's big device launch.
Shelly Kramer

Microsoft Adds New Features to Teams to Support Hybrid Work and Enabling Collaboration

Futurum’s lead analyst Shelly Kramer explores the latest feature announcements from Microsoft Teams. Kramer dives into how the upgrades will facilitate the successful hybrid work environments that organizations are looking for as we emerge from the pandemic.
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