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Category: Enterprise Software & Digital Workflows

Customer service callbacks
July 19, 2022

Using Callbacks to Improve CX and Drive Revenue

July 18, 2022

Using Clear Policies to Drive Better CX

Medallia Mindful acquisition
July 15, 2022

Medallia to Purchase Callback Technology Provider Mindful

July 15, 2022

Red Hat Collaborates with ABB on Industrial Edge Computing Offering

Futurum senior analyst Steven Dickens provides his take on the announcements this week from Red Hat about the company’s collaboration with ABB on industrial edge computing offering....
Customer experience noise reduction
July 14, 2022

Reducing Noise to Elevate Voice Interaction CX

July 13, 2022

Cloudera Apache Iceberg

The Six Five team discusses Cloudera Apache Iceberg....
July 13, 2022

NVIDIA/Siemens Partnership

The Six Five team discusses the NVIDIA/Siemens Partnership....
July 12, 2022

We are LIVE! Talking About IBM, Cloudera, Twitter, Siemens, Apple, and Cloud Adoption – The Six Five Webcast

We are LIVE! Talking About IBM, Cloudera, Twitter, Siemens, Apple, and Cloud Adoption. A new episode of The Six Five Webcast with hosts Patrick Moorhead and Daniel Newman....
Customer experience during disasters and emergencies
July 11, 2022

Managing CX During Disasters and Emergencies

July 8, 2022

The A and R in re:MARS — AWS Automation and Robotics

On this episode of The Six Five – On The Road hosts Patrick Moorhead and Daniel Newman sit down with AWS’s GM of Industrial IoT and Edge Services, Michael MacKenzie,...
July 6, 2022

NVIDIA, Siemens Partner to Target the Industrial Metaverse

Futurum analyst Todd R. Weiss looks at how NVIDIA and Siemens are partnering to develop and enable an industrial metaverse by connecting NVIDIA Omniverse with Siemens Xcelerator platform to empower...
Telecom customer experience automated ticket correlation
July 1, 2022

Utilizing Automated Ticket Correlation to Improve CX Responsiveness

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