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Category: Enterprise Software, & Digital Workflows

Daniel Newman

Five9 Q4 2021 Revenue Hits Record $173.6M, Shows Growing Traction for Cloud Contact Center Services

Futurum’s Daniel Newman and Todd R. Weiss cover Five9 Q4 2021 earnings. The company hits a record $173.6 million, illustrating the growing power of cloud services, especially in the contact center arena.
Daniel Newman

Cisco Posts Solid Q2 Results

The Six Five team discusses Cisco's Q2 earnings results.
Daniel Newman

Rakuten Selects Qualcomm to Commercialize Massive MIMO Radio Unit and Distributed Unit (DU) for Next Generation 5G Mobile Infrastructure – Futurum Tech Webcast Interview Series

In this special episode of the Futurum Tech Webcast — Interview Series, Futurum's Daniel Newman talks with Rakuten Symphony’s Tareq Amin and Qualcomm’s Durga Malladi about their new partnership.
Daniel Newman

Rebellions, Rejections, and Solving Security in the Hybrid World of Work – Futurum Tech Webcast Interview Series

In this special episode of the Futurum Tech Webcast — Interview Series, Futurum's Daniel Newman talks with HP’s Joanna McDaniel Burkey about solving security in the hybrid work world.
Contact center agent
Keith Kirkpatrick

Essential Contact Center Agent Skills

Personality Traits, Organizational Skills, Communication, and Empathy Are All Essential to Providing World-Class CX
Healthcare contact center
Avatar photo
Andrew Broderick

The Role of Contact Centers in Improving Patient Experiences in 2022

Five Themes Emerge on How Innovative Contact Center Technology Can Help Healthcare Organizations Enhance the Patient Experience
customer wins
Alex Gaw

Companies Seek Out CX Expertise for All Things Customer

mParticle and Søstrene Grene, Radisson Hotel Group and Medallia; Statflo and Wow Mobile Boutique; Amdocs and Cellcom; OpenText and MSIG; Vonage and Visionflex
tweiss@futurumresearch.com

WalkMe Q4 Full and Year 2021 Earnings Report Sees Q4 Revenue Increase 37% as Subscription Revenue Rises 39%

Futurum Analysts Shelly Kramer and Todd R. Weiss cover WalkMe’s latest earnings report for Q4 2021 and FY2021, analyzing WalkMe’s results following a pivot to an enterprise focus and how that’s paying off, and sharing insights on what’s likely ahead in this growing market segment for Digital Adoption Platforms.
Daniel Newman

Cisco Pivots to Software and Posts Solid Q2 Results

Futurum principal analyst Daniel Newman provides his take on the Q2 earnings of Cisco. Under Chuck Robbins’ leadership, the company is making a strategic pivot to become a more software-focused company and this set of numbers is an indicator of the success of this mission. Newman explores the fundamentals of the business and looks beyond the Splunk acquisition rumors and what’s ahead.
digital banking
Keith Kirkpatrick

NAB Case Study: Supporting Interactions Through Digital Messaging

Australian Bank Uses Technology from Khoros to Improve CX
tweiss@futurumresearch.com

Poly Q3 FY2022 Earnings Mixed, Revenue Falls Due to Continuing Supply Chain Challenges

Futurum analyst Todd R. Weiss dives into Poly’s Q3 FY2022 earnings performance and shares the company’s innovative move to fight supply chain challenges.
Daniel Newman

Zendesk Fields Takeover Advances Amid Announcing Impressive Q4 Earnings

Futurum’s Daniel Newman dives into the recent news that Zendesk has rejected several takeover advances from private equity firms. He also offers insight on the recently announced Q4 and FY21 earnings.
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