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Category: Digital Leadership & CIO

Amazon to Provide Free AI Skills Training to 2 Million Workers by 2025
tweiss@futurumresearch.com

Amazon to Provide Free AI Skills Training to 2 Million Workers by 2025

The New AI Ready Training Commitment Comes as Amazon Is Expanding the Worker Upskilling Efforts That It Began in 2019
Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights about the move by Amazon to provide free AI skills training to 2 million workers by 2025 as the company broadens previous worker upskilling programs that it started in 2019.
Acknowledging the Impact of Agent Experience on Customer Experience
Keith Kirkpatrick

Acknowledging the Impact of Agent Experience on Customer Experience

In our latest Research Brief, Acknowledging the Impact of Agent Experience on Customer Experience, completed in partnership with Local Measure, we discuss the drivers of agent frustration and burnout, the benefits of implementation new technology such as AI to better support agents and enable greater automation, and the advantages provided by the use of a modern, cloud-based contact center solution that can integrate and activate technology that creates better experiences and outcomes for both agents and customers.
Driving Revenue, Customer Loyalty, and Retention via a Modern Contact Center
Keith Kirkpatrick

Driving Revenue, Customer Loyalty, and Retention via a Modern Contact Center

In our latest Research Brief, Driving Revenue, Customer Loyalty, and Retention via a Modern Contact Center, completed in partnership with Local Measure, we discuss the reasons why so many contact centers fail to deliver results, the need to support a modern customer journey and lifecycle, the use of modern tools and approaches to deliver CX efficiently, and how to convert positive agent experiences into increased customer satisfaction and loyalty.
When It Comes to Customer Experience, Application Experience Matters
Sherril Hanson

When It Comes to Customer Experience, Application Experience Matters

New Cisco App Attention Index Indicates Elevated Digital Experience Expectations
Sherril Hanson, Senior Analyst at The Futurum Group, breaks down research results from Cisco focusing on digital and application experience and increased consumer expectations in this area.
Private 5G Networks – MSP Specialists
Ron Westfall

Market Insight Report: Private 5G Networks – MSP Specialists

In our latest Market Insight Report, Private 5G Networks – MSP Specialists, we take a deep dive into why private 5G Networks are gaining momentum as enterprises prioritize coverage, performance, and security factors that MSP specialists are increasingly fulfilling.
5G Factor: Telco GenAI Blooming
Ron Westfall & tweiss@futurumresearch.com

5G Factor: Telco GenAI Blooming

An Assessment of Key Developments Across the 5G-IoT Ecosystem Including Netcracker Telco GenAI Debut, Amdocs NVIDIA Alliance, and SKT DT Telco-specific LLM
The Futurum Group’s Ron Westfall and Todd R Weiss review key telco GenAI developments such as Netcracker’s introduction of its GenAI Telco solution, the Amdocs NVIDIA GenAI partnership, and SKT DT jointly developing multilingual LLM aimed at global telcos.
HP Q4 2023 Earnings Point to Market Recovery for the PC Segment
Olivier Blanchard
Olivier Blanchard

HP Q4 2023 Earnings Point to Market Recovery for the PC Segment

Fourth Quarter Earnings for HP Indicate Continuing Sequential Growth in the Rebounding PC Market
Olivier Blanchard, Research Director at The Futurum Group, shares his insights on the HP Q4 2023 earnings, which suggest a rebound for PCs in 2024 despite persistent market headwinds.
The Six Five Insider at IBM Analyst Day with Rob Thomas and Dr Dario Gil
Daniel Newman

The Six Five Insider at IBM Analyst Day with Rob Thomas and Dr. Dario Gil

On this episode of The Six Five – Insider, hosts Daniel Newman and Patrick Moorhead welcome IBM’s Rob Thomas, SVP IBM Software and CCO and Dr. Dario Gil, SVP and Director to continue their conversation on IBM’s AI business strategy.
Gen AI: A Cloudera Customer Perspective - Six Five On the Road
Daniel Newman

Gen AI: A Cloudera Customer Perspective – Six Five On the Road

On this episode of The Six Five – On The Road, hosts Daniel Newman and Patrick Moorhead welcome Cloudera’s Cindy Maike for a conversation on the customer perspective on generative AI, adoption, and planning for the future of their data.
The Enterprise-Wide Benefits of a Comprehensive Data Platform
Ron Westfall

The Enterprise-Wide Benefits of a Comprehensive Data Platform

Developed in Partnership with Oracle, This New Research Report from The Futurum Group Analyzes Current Data Platform Requirements and Helps Enterprises Find a Solution for Now and the Future
The Futurum Group research report, “The Enterprise-Wide Benefits of a Comprehensive Data Platform,” analyzes enterprise data platform requirements and how businesses can best approach the search for a solution that meets needs now and in the future.
AI Systems and Data Protection Market Development - Infrastructure Matters, Episode 21
Krista Case
Camberley Bates
Krista Case, Steven Dickens & Camberley Bates

AI Systems and Data Protection Market Development – Infrastructure Matters, Episode 21

In this episode of Infrastructure Matters, hosts Krista Macomber, Steven Dickens and Camberely Bates discuss announcements and insights from a number of recent vendor and industry events, including Microsoft Ignite, SuperComputing ’23, and Veeam’s Analyst Summit.
Hammerspace Adds AWS SVP and LLM Training Architecture
Dave Raffo

Hammerspace Adds AWS SVP and LLM Training Architecture

File System Vendor Strengthens Partner Ecosystem and AI Technology
Dave Raffo, Senior Editor at The Futurum Group, shares insights on global file system vendor Hammerspace’s appointment of former AWS exec Marc Cree as SVP of strategic partnerships and its integration of AI technologies such as LLM training.
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