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Category: AI Platforms

chatbot customer support
March 2, 2022

Evaluating Chatbots for Customer Support Applications

Zoom Contact Center
February 28, 2022

Zoom Launches New Contact Center CX Offering

customer experience acquisitions and funding
February 25, 2022

M&A Update: Funding for AI-Related Tech and New Acquisitions

February 25, 2022

Five9 Q4 2021 Revenue Hits Record $173.6M, Shows Growing Traction for Cloud Contact Center Services

Futurum’s Daniel Newman and Todd R. Weiss cover Five9 Q4 2021 earnings. The company hits a record $173.6 million, illustrating the growing power of cloud services, especially in the contact...
February 23, 2022

Ericsson and Kollmorgen Test 5G for Industrial Robots

In this vignette from The 5G Factor, a production of the Futurum Tech Webcast and our series focused on all things 5G, analysts Shelly Kramer and Ron Westfall discuss Ericsson...
Artificial people
February 22, 2022

Soul Machines Raises $70 Million for Pioneering Work in Digital People

February 17, 2022

A Dive Into IBM Z’s AI Value Proposition – Futurum Tech Webcast Interview Series

In this special episode of the Futurum Tech Webcast — Interview Series, Futurum's Daniel Newman talks with IBM Z’s General Manager Ross Mauri about how IBM Z is enabling better...
digital banking
February 16, 2022

NAB Case Study: Supporting Interactions Through Digital Messaging

February 11, 2022

Priya Vijayarajendran to Join ASAPP as Chief Technology Officer

February 4, 2022

Gupshup Acquires AI-powered Voice Leader Knowlarity

Futurum’s Shelly Kramer explores Gupshup’s acquisition of Knowlarity, offering insights into what this means for conversational AI and voice-powered AI assistants in customer service....
February 3, 2022

What’s Ahead for Intelligent Automation – Futurum Tech Webcast Interview Series

In this episode of the Futurum Tech Webcast — Interview Series, Futurum's Daniel Newman talks with Pegasystem’s VP of Product Marketing Jeannette Barlow on what’s ahead for intelligent automation in...
January 28, 2022

Conversational Bots for CX in Travel & Hospitality

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