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Category: AI Platforms

Fred McClimans

Google Cloud Next ‘21: More Mature, Transformational, and Sustainable

The Google Cloud Next ’21 event was an opportunity for Google Cloud CEO Thomas Kurian and Alphabet CEO Sundar Pichai to present the future direction of Google Cloud. Futurum Research analyst Fred McClimans breaks down the key announcements and explains how their focus on customer transformation and sustainability is a sign of Google Cloud’s growing maturity.
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Sue Marek

Verizon Offers Enterprises AI Tools to Streamline CX

COVID-19 Is Prompting Business Customers and State Agencies to Accelerate Use of AI-Based Tools
Daniel Newman

Cambridge Quantum Releases World’s First Quantum Natural Language Processing Toolkit and Library

Futurum Research’s principal analyst Daniel Newman covers Cambridge Quantum’s release of the first Quantum Natural Language Processing toolkit and library. The toolkit, called lambeq, is the world’s first software toolkit for QNLP that can convert sentences into a quantum circuit, which will open the doors for QNLP developers for unlimited possibilities.
Amazon Devices Launch. Astro Headlines A Compelling Story Of Our Connected Future
Daniel Newman

Amazon Devices Launch: Astro Headlines A Compelling Story Of Our Connected Future

Amazon held its annual Devices and Services event where the ecommerce giant unveiled several new devices, features, and smart home products designed to help improve customers’ lives. Headlined by its news Amazon Astro Robot, the event further revealed Amazon's device strategy.
Alex Gaw

CX Solutions Maker Genesys to Acquire Pointillist and Exceed.ai

Artificial Intelligence Capabilities Will Provide Boost to CX Initiatives
Alex Gaw

New Report Finds Plenty of Opportunity Exists to Create Richer CX

But Marketers Must Resolve Various Challenges
Alex Gaw

Study: Over 90% of Organizations Lack Key Capabilities in Their CX Strategies

Companies Also Struggle to Deliver Good CX in the Overall Goal to Boost Business
Ron Westfall

DISH Goes with IBM AI-Powered Assets to Advance Cloud-Native 5G Network Build

DISH chooses IBM to help automate its 5G network deployment, particularly in the targeting of Industry 4.0 verticals and use cases. Futurum’s Ron Westfall assesses why DISH’s selection of IBM’s AI-powered automation and network orchestration capabilities provides the essential capabilities needed to push its cloud-native 5G network deployment forward and boosts the Cloud Pak for Network Automation proposition across the 5G ecosystem, especially among operators.
Daniel Newman

Oracle Announces New Platform Fusion Marketing

Futurum’s lead analyst Daniel Newman explores Oracle’s newest announcement Oracle Fusion Marketing and what this new platform will mean for marketing and sales teams in the B2B space.
Alex Gaw

ASAPP Report: Why Turnover of US Contact Center Agents Is So High

Up to 40% of Agents Leave Their Jobs Each Year, Impacting CX
Ron Westfall

Teradata Reimagines Strategy to Deliver Sustainable Growth and Value Creation

Teradata introduced the Reimagined Teradata at its recent Investor Day and Influencer Summit events including long-term financial growth targets and new the Analytics 1-2-3 framework’s support of BYOM capabilities for the Teradata Vantage platform. Futurum’s Ron Westfall explores how Teradata’s $1B+ in Cloud ARR and approximately $550M in free cash flow by fiscal 2025 objective strengthens the company’s enterprise analytics ecosystem influence, boosts portfolio differentiation, and advances its Analytics 1-2-3 proposition.
Alex Gaw

IQVIA Unveils AI-Powered Tech to Enhance Medical Information Contact Center Services

Virtual Agents Will Operate Together with Human Operators for Quicker Response Times
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