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Category: AI Platforms

isolved’s Extended AI Capabilities Focus on Supporting EX With Productivity, Performance, and Predictability
July 17, 2023

isolved’s Extended AI Capabilities Focus on Supporting EX With Productivity, Performance, and Predictability

Sherril Hanson, Senior Analyst at The Futurum Group discusses isolved’s extended AI capabilities designed to support productivity, performance, and predictability with Geoff Webb VP of Solution Strategy....
Improving Contact Center Experiences via NLP, NLU, and Analytics-Focused AI
July 17, 2023

Improving Contact Center Experiences via NLP, NLU, and Analytics-Focused AI

Keith Kirkpatrick, Research Director at The Futurum Group covers Twilio’s partnership with Frame AI, and discusses the continuing value being derived from non-generative AI technology, including NLP, NLG, and analytics-based...
Using-Retrieval-Augmented-Generation-With-Access-Control-Technique-for-Managing-LLMs-Can-Be-Applied-Enterprise-Wide
July 17, 2023

Using Retrieval-Augmented Generation With Access Control Technique for Managing LLMs Can Be Applied Enterprise-Wide

Keith Kirkpatrick, Research Director at The Futurum Group, covers Coveo’s use of retrieval-augmented generation, and discusses how the company’s inclusion of access-level control can help organizations safely deploy generative AI...
Generative AI Capabilities Coming to Pega Infinity in Q3
July 14, 2023

Generative AI Capabilities Coming to Pega Infinity in Q3

The Futurum Group analyst Todd R. Weiss shares his insights about the generative AI capabilities coming to Pega Infinity in Q3 as the low-code, AI-powered decisioning and workflow automation platform...
IBM watsonx.data is Now Generally Available as Part of Major watsonx Announcement
July 14, 2023

IBM watsonx.data is Now Generally Available as Part of Major watsonx Announcement

Randy Kerns, Senior Strategist at The Futurum Group covers covers the release of IBM's new AI-focused solutions as it announces general availability of watsonx.data....
IBM's Opportunity for Generative AI in the Enterprise
July 12, 2023

IBM’s Opportunity for Generative AI in the Enterprise

In our latest research brief, IBM’s Opportunity for Generative AI in the Enterprise, done in partnership with IBM, we analyze IBM’s approach to generative AI and foundation models, including key...
Microsoft’s Viva Sales, Copilot Driving Productivity Gains for Sales Professionals
July 12, 2023

Microsoft’s Viva Sales, Copilot Driving Productivity Gains for Sales Professionals

Keith Kirkpatrick, Research Director at The Futurum Group covers the internal usage of Microsoft Viva Sales, a generative AI-infused tool aimed at driving productivity gains among sales professionals, and discusses...
Balancing Average Resolution Time With CSAT in the Generative AI Era
July 11, 2023

Balancing Average Resolution Time With CSAT in the Generative AI Era

Keith Kirkpatrick, Research Director at The Futurum Group discusses the impact of generative AI on the average resolution time (ART) metric, and the steps that organizations must take with agent...
The Power of Ridecell Fleet Transformation Cloud to Optimize Fleet Management
July 11, 2023

The Power of Ridecell Fleet Transformation Cloud to Optimize Fleet Management

Clint Wheelock, Chief Research Officer at The Futurum Group, takes a look at the recent announcement by Ridecell of the launch of Ridecell Fleet Transformation Cloud, which leverages digital technologies...
AI Contact Center Training Tools Provide Efficiency, But Need Guardrails
July 11, 2023

AI Contact Center Training Tools Provide Efficiency, But Need Guardrails

Keith Kirkpatrick, Research Director at The Futurum Group covers Zenarate’s AI Coach and its most recent funding round, and discusses the lack of information provided around bias mitigation in the...
Databricks’ MosaicML Acquisition, LakehouseIQ Launch, Data + AI Summit Show Gen AI Savvy
July 11, 2023

Databricks’ MosaicML Acquisition, LakehouseIQ Launch, Data + AI Summit Show Gen AI Savvy

Mark Beccue, Research Director at The Futurum Group examines Databricks’ recent generative AI announcements. The piece explores how through a series of strategic moves and through its storytelling at their...
Six Five Insider with Micron's Chris Moore
July 10, 2023

Six Five Insider Edition with Micron’s Chris Moore, VP of Marketing, Mobile Business Unit

Daniel Newman and Patrick Moorhead sit down with Micron’s Chris Moore, VP of Marketing, Mobile Business Unit for a conversation on Micron’s recent announcement of Micron UFS 4.0, generative AI...

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