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Author: Sherril Hanson

Sherril Hanson

eGain Knowledge Hub™ now available on Genesys® AppFoundry™

Embedded in the Genesys Cloud CX™ platform, eGain Knowledge Hub for Genesys™ delivers proactive knowledge and AI conversational guidance to empower contact center agents
Sherril Hanson

Contentsquare Helps Leading Constructions Materials Provider Cemex Drive Digital Growth

Sherril Hanson

QuestionPro Acquires Bryght AI

Adds powerful “conversational intelligence” analytics to its existing suite of research and survey services
Sherril Hanson

Forsta Partners with Lumoa to Deliver Powerful, AI-Driven Analytics To CX, EX and Market Research Professionals

Partnership will streamline open-ended feedback using artificial intelligence to drive better-informed decisions
Sherril Hanson

Thoma Bravo Completes Acquisition of Medallia

Sherril Hanson

Huawei Wins 2021 TM Forum Best Implementation of Innovative Technology Solutions for Leveraging AI/ML to Drive CX Business Outcomes Proactively Catalyst Project

Sherril Hanson

Zendesk to Acquire Momentive and Its Iconic SurveyMonkey Platform

Sherril Hanson

Vonage and Etisalat Digital Announce Strategic Partnership, Offering Customised CPaaS solutions Across the UAE

Sherril Hanson

Sitel Group® Receives 2021 Customer Experience Innovation Award from CUSTOMER Magazine

The award honors Sitel Group for improving customer service technology through its innovative digital eyewear assistant campaign for Zenni
Sherril Hanson

Yext Announces Collaboration with Acquia to Deliver New AI Search Integrations

Data connectors and a new application make it easy for businesses to power modern AI-powered search experiences on their websites.
Sherril Hanson

involve.ai Hires Former SAP, LinkedIn Exec Mary Poppen to Start The Customer Intelligence Movement

Previously with Glint, LinkedIn’s people success platform, Poppen becomes Chief Strategy & Customer Officer at involve.ai
Sherril Hanson

Simon Data Deepens Its Data-Driven Personalization With Advanced Cross Channel Marketing Platform

Launch of Innovative New Capabilities and Extension of Market-Leading CDP Empowers Brands to Bring Dynamic Customer Experiences to Market Faster and Drive Business Results
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