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Author: Sherril Hanson

Sherril Hanson

IntelePeer Appoints Brian Gilman to Chief Marketing Officer

Sherril Hanson

PK Named Gold Partner In The Adobe Solution Partner Program

Sherril Hanson

New Research Shows a Persistent Gap between Business Perceptions and Customer Experiences

In a follow-up to previous research, [24]7.ai found that customer experience has not significantly improved, and many digital transformations have stalled.
Sherril Hanson

New Look Selects Kibo Personalization to Expand Testing Into Mobile and Create Unified Customer Experiences Across Channels

The global fashion retailer chooses Kibo for its robust testing capabilities and speedy implementation
Sherril Hanson

CleverTap Acquires Patch, Powering In-App Calling for Mobile-First Brands and Businesses to Drive Trusted Engagement and Grow Revenues

The move will enhance businesses’ ability to fulfill their brand promise through better communication with customers
Sherril Hanson

Survey: Brand Language Soars in Importance, but 68% of Marketers Report Feeling More Stress over Customer Engagement than in 2020

Findings from a Phrasee survey reveal brand voice is coming of age as technology, culture and mindsets evolve
Sherril Hanson

TTEC Announces Record Third Quarter 2021 Financial Results

Sherril Hanson

NTT DATA ranked 6th on the Lünendonk list of the top providers of “Digital Experience Services in Germany”

Sherril Hanson

Vonage Channel Chief Jim Regan Honored with 2021 Circle of Excellence Award

Sherril Hanson

WalkMe and SAP Concur Partnership Delivers Concur® User Assistant by WalkMe

New solution addresses growing challenges of digital adoption, employee onboarding, and employee experience for businesses using SAP Concur solutions
Sherril Hanson

Informatica Announces Full Exercise of the Underwriters’ Option to Purchase Additional Shares

Sherril Hanson

Kustomer Debuts New Customer Self-Service, Chatbot, Social CX, and SMS Features at Annual Kustomer NOW Conference

New Features Enable Businesses to Communicate Proactively and Deliver More Personalized Customer Experiences Across Additional Channels
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