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Author: Sherril Hanson

Sherril Hanson

Google Cloud and Genesys Enable Organizations to Better Connect Customer Experiences

Companies expand their partnership to deliver integrated platform offerings that meet the needs of progressive consumer behaviors and distributed workforces
Sherril Hanson

Yext Expands Public Sector Efforts with New AI Search Solutions and Team Hires

Building off of its successful work with the World Health Organization and State of New Jersey, the company is continuing to invest in helping public and government agencies with their digital modernization.
Sherril Hanson

SkyPoint Cloud Launches SkyPoint Resolve, Machine Learning-Based Identity Resolution

Sherril Hanson

Qualtrics and AWS Expand Relationship to Transform Customer Feedback into Enhanced Experiences

Amazon will rely on Qualtrics’ experience management technology to listen, understand, and act on customer and employee feedback
Sherril Hanson

Smart Communications Launches Next-Gen Interactive Client Reporting Solution for Wealth Management and Private Banking

New Capability Delivers Hyper-personalized Omnichannel Customer Experience for Investors and Advisors; Unveiled at Financial Services Events in the U.S. and Europe
Sherril Hanson

Podium Raises $201M in Series D Funding to Accelerate the Digital Evolution for Local Businesses

Additional Funding to be Invested Towards Future Growth and Innovation to Support Local Businesses
Sherril Hanson

SugarCRM Announces 2021 Customer Breakthrough Award Winners

Inaugural Awards Program Celebrates Global Customers Pushing the Boundaries of the Sugar Platform for Breakthrough Customer Experience and Business Growth
Sherril Hanson

Graebel Companies, Inc. Raises the Bar on Mobile Employee Experience with Exceptional Experience Journey Map

Interactive Journey Map highlights actions to elevate employees’ relocation experience
Sherril Hanson

ON24 Joins HubSpot App Marketplace to Provide Greater Visibility into Prospect and Customer Engagement

Integration of leading digital experience and CRM platforms brings together customer, event, and engagement data across interactions and channels
Sherril Hanson

Veeva Launches European Reference Data for the Complete Healthcare Ecosystem

Expanded datasets will help biopharmaceutical companies reach new customers and support more personalized engagement
Sherril Hanson

Corvus Janitorial Recognized as 2021 SugarCRM Customer of the Year

Technology Advisors, Inc. Customer Decorated with Prestigious Customer Breakthrough Award
Sherril Hanson

Poor Customer Service Threatens $4.7 Trillion in Annual Revenue Globally as Companies Struggle to Retain Staff

80% of customers say they have had poor customer experience and 43% said customer service support must be improved
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